John C Sanguino
Port Chester,NY
Summary
Dedicated professional with a strong background in customer service and transportation, exemplified during my tenure at Mat Bus Corp. Bilingual in Spanish, I excel in effective communication and behavior management, ensuring safety and fostering positive interactions. Recognized for maintaining a spotless bus environment and enhancing student safety through strict adherence to protocols.
Hardworking employee enthusiastic about learning feature field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
School Bus Driver
Mat Bus Corp
01.2018 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Customer Service Representative
Shoprite Store
04.2013 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Deccicos & Sons
03.2013 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Nacional Elena Salvatierra
Santa Cruz, Bolivia12-1994
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Special needs assistance,Bilingual-Spanish
- Incident reporting
- Commercial driving
Timeline
School Bus Driver
Mat Bus Corp
01.2018 - Current
Customer Service Representative
Shoprite Store
04.2013 - 11.2018
Cashier
Deccicos & Sons
03.2013 - 01.2018
High School Diploma -
Nacional Elena Salvatierra
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