Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teletech Telstra
Bacolod City, Philippines
02.2014 - 10.2016
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative Supervisor
Panasiatic Solutions - Simple Mobile
Bacolod City, Philippines
09.2012 - 12.2013
Supervised call center agents in providing excellent customer service to callers requiring assistance for sales and technical issues.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Resolved issues through active listening and open-ended questioning, escalating major problems to CSR supervisor.