John Carlo Manabat
Experienced Sales and Customer Support Professional
Summary
Detail-oriented Sales Support and Administrative Professional with over 10 years of experience in supporting sales teams and managing customer relationships. Expertise in CRM management, quote preparation, and calendar coordination, enhancing operational efficiency. Capable of prioritizing tasks and maintaining accurate records while delivering robust customer support in fast-paced settings. Proficient in G-Suite, Microsoft 365, AI tools, and various CRM platforms.
Overview
12
12
years of professional experience
Work History
B2B/B2C Sales Rep, Customer Service Rep, V.A
BruntWork
Irvine, California
11.2024 - 05.2026
- B2B, SDR calling, Customer Service
- Cold calling and email follow-up
- Cultivated client relationships through proactive follow-up and effective communication, enhancing customer loyalty.
- Showcased product features and benefits, driving customer engagement and interest.
- Quote building and Order processing
- Partnered with team members to optimize sales strategies, improving customer service responsiveness.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Utilized CRM software to track interactions and manage customer information efficiently.
B2B / ADMIN ASSISTANT / REAL ESTATE VA / ISA
Magic Inc
03.2020 - 10.2024
- Provided administrative support for B2B sales and business development in a leading franchise consultancy.
- Managed communications with clients, vendors, and internal teams to ensure seamless operations.
- Collaborated with real estate agents, brokers, and investors to facilitate successful transactions.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in preparing reports and presentations for team meetings.
- Identified and proposed process automation opportunities to enhance workflow efficiency.
SALES REP / CUSTOMER SERVICE
T-Mobile USA (Teletech)
02.2018 - 02.2020
- Promoted as a Telesales Agent within six months due to being a consistent top performer.
- Delivered exceptional customer service for T-Mobile USA, resulting in increased customer satisfaction and retention.
- Developed customized sales techniques that effectively sold and upsold services to new and existing clients.
- Negotiated deals and resolved complaints, fostering customer satisfaction and loyalty.
- Maintained accurate records of sales and prospecting activities to support data-driven decision-making.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
COMPLAINTS CASE MANAGER
Telstra AU (Teleperformance PH)
05.2015 - 01.2018
- Addressed daily customer complaints, implementing solutions that improved satisfaction.
- Resolved customer complaints courteously and professionally, fostering positive relationships and trust with clients.
- Researched and resolved customer complaints using available resources to provide timely resolutions.
- Managed case documentation and client information systems for accurate, timely information retrieval.
- Promoted as the youngest Senior Case Manager in less than a year due to consistent good performance
FRAUD PREVENTION ANALYST
Capital One (SiTel Phils)
01.2014 - 02.2015
- Fraud prevention and detection specialist
- Monitored customer spending patterns and alerted system to unusual activity, preventing potential fraud
- Addressed inquiries about sensitive financial information, building customer trust and satisfaction
Education
Hotel And Restaurant Services - Hospitality Management
BULACAN POLYTECHNIC COLLEGE
Malolos Bulacan04-2013
Skills
- Lead Generation
- Sales Strategy
- SDR / BDR
- Inside Sales Agent
- B2B and B2C Call Handling
- Cold Calling
- Appointment Setting
- CRM management
- Administrative support
- Customer Service
- Technical Support
- Complaint resolution
- HubSpot
- ZenDesk
- GorGias
- Shopify
- Podio
- PropStream
- FollowUp Boss
- GoHighLevel
- MojoDialer
- Batch Dialer
- AirCall
- Ring Central
- Call Tools 1&2
- Microsoft Suite
- G Suite
- AI Automation & Integration
- Inbox Management
- Calendar Management
- G Suite
References
- Mark Kristopher Gaerlan, BruntWork, Team Lead, mark.gaerlan@bruntwork.co, +63 995 996 5796
- Edrei Reyes, Magic Inc., Team Lead, edrei.reyes@getmagic.com, +63 927 345 5247
- Jann Rabby Robles, Magic Inc., Admin Assistant, janrabbyr11@gmail.com, +63 942 050 4305
Timeline
B2B/B2C Sales Rep, Customer Service Rep, V.A
BruntWork
11.2024 - 05.2026
B2B / ADMIN ASSISTANT / REAL ESTATE VA / ISA
Magic Inc
03.2020 - 10.2024
SALES REP / CUSTOMER SERVICE
T-Mobile USA (Teletech)
02.2018 - 02.2020
COMPLAINTS CASE MANAGER
Telstra AU (Teleperformance PH)
05.2015 - 01.2018
FRAUD PREVENTION ANALYST
Capital One (SiTel Phils)
01.2014 - 02.2015
Hotel And Restaurant Services - Hospitality Management
BULACAN POLYTECHNIC COLLEGE