John Clifton Robinson Jr
Richmond,VA
Summary
Skilled at helping customers and businesses meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Independent Insurance Agent
FAMILY FIRST LIFE
05.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
- Approached potential clients by using direct marketing mailings and phone contacts.
Personal Banker
WELLS FARGO
12.2017 - 04.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
Customer Sales & Service Representative
WELLS FARGO
05.2016 - 12.2017
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Teller
WELLS FARGO
01.2015 - 05.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Concessions Supervisor
VON BRAUN CIVIC CENTER
10.2011 - 12.2017
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Purchased food items, supplies, and equipment in alignment with strict budgets.
- Coordinated concession team, food preparation, and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Recruited, vetted, trained, encouraged, and retained team members to operate efficiently.
- Anticipated potential issues and acted accordingly to prevent any disruptions of workflow.
- Oversaw more than 50 employees during concessions stand operations for events
- Coordinated with five different volunteer groups to cut labor cost.
Education
M.A - Ministry, International Community Development
JOHN BROWN UNIVERSITY
Siloam Springs, AR2010
B.S - Business Management and International Business, Religion
SOUTHEASTERN UNIVERSITY
Lakeland, FL2009
A.S - Criminal Justice
JOHN C. CALHOUN COMMUNITY COLLEGE
Decatur, AL2005
Skills
- Leadership
- Problem Solving
- Teamwork
- Communication
Timeline
Independent Insurance Agent
FAMILY FIRST LIFE
05.2021 - Current
Personal Banker
WELLS FARGO
12.2017 - 04.2021
Customer Sales & Service Representative
WELLS FARGO
05.2016 - 12.2017
Teller
WELLS FARGO
01.2015 - 05.2016
Concessions Supervisor
VON BRAUN CIVIC CENTER
10.2011 - 12.2017
M.A - Ministry, International Community Development
JOHN BROWN UNIVERSITY
B.S - Business Management and International Business, Religion
SOUTHEASTERN UNIVERSITY
A.S - Criminal Justice
JOHN C. CALHOUN COMMUNITY COLLEGE
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