John Colin Langley
Stephenville,TX
Summary
Dynamic leader with extensive experience at Saint-Gobain Abrasives, adept in workflow optimization and verbal communication. Excelled in roles from Sr. Coated Part Create/AION Specialist to Shift Leader, significantly enhancing customer satisfaction and operational efficiency. Skilled in multitasking and problem-solving, consistently achieved targets, improving productivity.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Forward-thinking Operations Specialist bringing 28 years of expertise in Coated Abrasives. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SAP, Excel and AION.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
28
28
years of professional experience
Work History
Sr. Coated Part Create/AION Specialist
Saint-Gobain Abrasives
08.2022 - Current
- Maintain and create part number for coated
- Maintain AION tables and update as needed
- Clean up bad/unused data in AION and SAP on current parts
- Work closely with PM to create parts and insure that it compliant with our standards
- Use knowledge if coated to create parts and provide feedback
- Collected, arranged, and input information into database system.
Customer Service Representative
Saint-Gobain Abrasives
08.2017 - 08.2022
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Promoted to CSR2 with in a year and given high demand industrial territory.
- Highly respected by sales reps and customers because was quick to respond and made sure they got the answer needed.
- Promoted to CSR 3 soon after where i maintained Industrial Finish (among others) as one of my main customers. helped to keep them in supply depending on their needs.
Supervisor of Factory Operations
Saint-Gobain Abrasives
04.2002 - 08.2017
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Managed team of up to 40+ production associates, overseeing productive production processes and meeting all deadlines.
- Kept accurate and detailed records of personnel progress and productivity.
- Coordinated project workflows for departments.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Resolved issues quickly to maintain productivity goals.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
Assistant Supervisor
Saint-Gobain Abrasives
09.2000 - 03.2002
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Auditor
Saint-Gobain Abrasives
05.1999 - 08.2000
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Warehouse Picker
Saint-Gobain Abrasives
09.1998 - 04.1999
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Used scanners to quickly locate and track items in warehouse.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Sort Loop Operator
Saint-Gobain Abrasives
05.1998 - 08.1998
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Operated manual pallet jacks and forklifts to move and store materials.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Shift Leader Narrow Belts
Saint-Gobain Abrasives
09.1997 - 04.1998
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Narrow Belt Slitter
Saint-Gobain Abrasives
03.1997 - 08.1997
- Followed company policies and OSHA requirements to maintain work safety.
- Checked completed work to identify flaws and sort items by grade.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
Long Narrow Belt Packer
Saint-Gobain Abrasives
11.1996 - 03.1997
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Collaborated with team members to achieve daily goals and meet company objectives.
Education
No Degree - Business Management
Ranger Jr College
Ranger, TXSkills
- Verbal and written communication
- Workflow optimization
- Multitasking
- Customer service
- Problem-solving
- Customer relations
- Organizational skills
- Communication
Timeline
Sr. Coated Part Create/AION Specialist
Saint-Gobain Abrasives
08.2022 - Current
Customer Service Representative
Saint-Gobain Abrasives
08.2017 - 08.2022
Supervisor of Factory Operations
Saint-Gobain Abrasives
04.2002 - 08.2017
Assistant Supervisor
Saint-Gobain Abrasives
09.2000 - 03.2002
Auditor
Saint-Gobain Abrasives
05.1999 - 08.2000
Warehouse Picker
Saint-Gobain Abrasives
09.1998 - 04.1999
Sort Loop Operator
Saint-Gobain Abrasives
05.1998 - 08.1998
Shift Leader Narrow Belts
Saint-Gobain Abrasives
09.1997 - 04.1998
Narrow Belt Slitter
Saint-Gobain Abrasives
03.1997 - 08.1997
Long Narrow Belt Packer
Saint-Gobain Abrasives
11.1996 - 03.1997
No Degree - Business Management
Ranger Jr College
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