John "Corey" Millard
Hixson,TN
Overview
15
15
years of professional experience
Work History
Resource Planning Lead Analyst
Cigna
10.2021 - Current
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Resource Management Manager
Cigna
10.2020 - 08.2021
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Quality Manager
Cigna
06.2015 - 09.2020
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Prepay Claim Supervisor
Cigna
06.2013 - 05.2015
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Built talented teams of [Number] claims administrators dedicated to timely and compliant resolutions.
Proclaim Prepay Correction Analyst
Cigna
12.2009 - 05.2013
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
Proclaim Claim Processor
Cigna
05.2008 - 11.2009
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Education
Bachelor of Science - Psychology
University Tennessee Chattanooga
Chattanooga, TN05.2008
Skills
- Data Analysis
- Performance Optimization
- Data Mining
- Documentation
- Business Analysis
- Procedure Development
- Risk Assessment
Timeline
Resource Planning Lead Analyst
Cigna
10.2021 - Current
Resource Management Manager
Cigna
10.2020 - 08.2021
Quality Manager
Cigna
06.2015 - 09.2020
Prepay Claim Supervisor
Cigna
06.2013 - 05.2015
Proclaim Prepay Correction Analyst
Cigna
12.2009 - 05.2013
Proclaim Claim Processor
Cigna
05.2008 - 11.2009
Bachelor of Science - Psychology
University Tennessee Chattanooga
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