John Cutter Watkins
Austin,TX
Summary
Proven hospitality professional with extensive experience at Buffalo Wild Wings, where I excelled in guest relations management and cash handling. Demonstrated ability to maintain high cleanliness standards and foster warm customer relationships, significantly enhancing dining experiences. Skilled in food safety practices and adept at managing high-volume dining with a strong work ethic and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Bartender
Chilis's Bar and Grill
10.2021 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Server
Olive Garden
10.2017 - 10.2023
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
Ged -
Hobbs High
Hobbs, NM05.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Relationship Management
Languages
Spanish
Elementary
Timeline
Server
Buffalo Wild Wings
06.2024 - Current
Bartender
Chilis's Bar and Grill
10.2021 - 01.2024
Server
Olive Garden
10.2017 - 10.2023
Ged -
Hobbs High
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