Microsoft
John D McDermott
Laredo
Summary
Hardworking Customs and Border Protection Officer experienced in challenging border protection work. Compassionate toward struggling individuals, firm in combatting illegal activity and unwavering in integrity. Fully versed in weapons and equipment common to field. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Anti-Terrorism Contraband Enforcement (AT-CET)
Deparment Of HomeLand Security
10.2023 - Current
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Spearheaded initiatives for continuous improvement in operational efficiency within the department.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
- Participated in specialized training courses to stay current with emerging trends in drug enforcement tactics, enhancing effectiveness as a Narcotics Detective.
- Assisted in special operations such as drug enforcement operations resulting in significant narcotics seizures.
- Collaborated with local law enforcement agencies for improved communication during operations.
Custom and Border Protection Officer
Department of Homeland Security
01.2020 - Current
- Conducted inspections of individuals and conveyances through random vehicle inspections.
- Served as federal law enforcement officer and verified compliance to laws when goods or people entered country.
- Detected and prevented illegal entry and smuggling of aliens from entering country.
- Analyzed and disseminated intelligence information.
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
- Detected, prevented and apprehended undocumented aliens and alien smugglers at or near land borders by maintaining surveillance from covert positions.
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Identified and seized non-complying articles or undeclared merchandise and reported to applicable authorities for handling.
- Documented daily data related to investigations and findings.
Customer Service Team Leader
G2 Secured Staff
06.2017 - 12.2019
- Motivated teams by recognizing and rewarding excellence.
- Supported associates career development by discussing potential for growth within company.
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Trained and mentored new customer service executives to speed onboarding process.
Sales Account Manager
Cardinal Management Group
02.2016 - 06.2016
- Delivered exceptional account service to strengthen customer loyalty.
- Addressed customer questions and concerns regarding products, prices and availability.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Answered customers' questions about products prices, availability, uses and credit terms.
Warehouse Picker
PepsiCo
03.2015 - 02.2016
- Picked products by matching numbers and product descriptions using voice audio headset.
- Reported damaged products or safety hazards to immediate supervisor.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
General Manager
Miss Daisy's Pet grooming
12.2012 - 11.2014
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
Education
Bachelor of Science - International Business
University of Phoenix
Tempe, AZSkills
- International Border Rules Knowledge
- Contraband Smuggling Expertise
- Intelligence Gathering
- Weapons Handling
- Illegal Immigrant Inspection
- Patience and Persistence
- Goal-oriented mindset
- Empathy and Rapport Building
- Stress Tolerance
Certification
- Small Business Certification Training - 2017
- "High Five Award", Pepsi Co - 2015
- "High Five Award", Pepsi Co - 2015
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancement401k matchHealthcare benefitsPaid sick leavePaid time offFlexible work hoursAffiliations
- National Society of Leadership and Success
- Small business Association
Software
Excel
Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Anti-Terrorism Contraband Enforcement (AT-CET)
Deparment Of HomeLand Security
10.2023 - Current
Custom and Border Protection Officer
Department of Homeland Security
01.2020 - Current
Customer Service Team Leader
G2 Secured Staff
06.2017 - 12.2019
Sales Account Manager
Cardinal Management Group
02.2016 - 06.2016
Warehouse Picker
PepsiCo
03.2015 - 02.2016
General Manager
Miss Daisy's Pet grooming
12.2012 - 11.2014
Bachelor of Science - International Business
University of Phoenix
Similar Profiles
Peter J VrahnasPeter J Vrahnas
Private Security Officer at Perferred Security InvestigationsPrivate Security Officer at Perferred Security Investigations
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Glenda TrottaGlenda Trotta
Office Manager at Security Deparment In ArgentineOffice Manager at Security Deparment In Argentine
Angelique RodriguezAngelique Rodriguez
Medical Assitant Rotation at Lyndon B. Johnson High School – Health Science ProgramMedical Assitant Rotation at Lyndon B. Johnson High School – Health Science Program
Jose A. MenaJose A. Mena
Ocupational Therapy Assistant at La Hacienda Nursing HomeOcupational Therapy Assistant at La Hacienda Nursing Home