John D Noonan Jr
Customer Service
Richmond,VT
Summary
Experienced and capable worker with experience in multiple fields looking to reenter the workplace after staying home to raise family. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Household Manager
Self
03.1998 - Current
- Managed financial operations for household of 5 members.
- Provided care and guidance for autistic child, now an adult in the workforce.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Performed cleaning and organization duties as needed.
- Engaged with children on individual basis to build positive relationships.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Coordinated different types of activities to enhance physical and intellectual development.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
School Board Member
Mount Mansfield Unified Union School District
12.2011 - 03.2025
- Charter school board member of first merged school district in Vermont (2014)
- Assisted in instituting new governance system (Policy Governance)
- Overall responsibilities include oversight of District Superintendent and Community Engagement.
- Member of Community Engagement subcommittee that developed and held forums, surveys to gauge community interests. Runs focus groups at forums to gather information from diverse community groups. Participated in developing a plan and document community engagement expansion to entire district and its many constituencies. Each board member was tasked with holding 3-5 outreach meetings each year to maintain open conversations with district stakeholders to stay current with constituent goals and priorities.
- One of two board members that supported a pilot project for Spanish Immersion in one of district’s elementary schools. Program is now in its fifth year and has expanded to a second elementary school.
Advocate
Better United
08.2014 - 11.2014
- District wide advocacy group.
- Worked with teachers and community members to convince district voters to support merger of each district town's elementary schools into the Chittenden East Supervisory Union.
- Efforts resulted in 4 of 5 member towns voting to merge elementary districts.
Board Member
Puppets In Education
09.2010 - 02.2011
- Oversight of operations of non-profit, educational puppet troupe. Purpose of troupe is to educate Vermont school children about Autism Spectrum Disorder (ASD), abuse and other concerns and conditions.
- Asked to serve on the board after successfully convincing local middle school to engage PIE.
- Left board due to a divergence in roles for new members. Emphasis was placed on those who could bring in new sponsors and/or funding sources at the time. Feedback provided was as the parent of an autistic child, not a fundraiser.
Field Agent
United States Census Bureau
05.2009 - 06.2009
- Member of team in eastern Chittenden County, VT tasked with updating government records on household location in anticipation of the canvassing for 2010 Census.
- Team completed 2 month task in 4 weeks.
- Personally mapped approximately 200 locations
- Utilized advanced technical tools and equipment to streamline data collection processes for enhanced accuracy and efficiency.
- Operated on a independent basis, able to maximize time management, contributing directly to team completion of task in 50% of the expected time.
Application Analyst
IDX Systems Corp
09.1992 - 03.1998
- Responsible for support of software suite for hospital clients.
- Coordinated installation of updates on client's existing systems.
- Conducted site visits to hospitals in New York, Washington state and Maryland to further client knowledge of software products as well as specific knowledge of client's operations.
- Provided training to clients in use of hospital systems and applications.
- Managed and completed customer identified issues with software, averaging 20 tasks per month.
- Constant contact with 4 hospital systems through phone calls and emails.
Online Mortgage System Manager
Chittenden Bank
09.1989 - 08.1992
- Developed customized solutions for clients, resulting in improved user experience and satisfaction.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within organization.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Worked with network systems provider to provide optimal end user experience.
- Communicated with management as to system achievement as well as anticipated system needs based on corporate goals
- Developed comprehensive documentation outlining standard operating procedures for system maintenance activities, promoting consistency across the team''s operations.
Mortgage Loan Processor
Chittenden Bank
03.1987 - 08.1989
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Communicated with originator and applicant concerning progress of loan file.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Bachelor of Arts - History
Middlebury College
Middlebury (village), VT 09.1978 - 05.1982
Skills
Customer Service
Commitment to learning
Considerable historical knowledge
Ability to speak to groups
Community Relations
Timeline
Advocate
Better United
08.2014 - 11.2014
School Board Member
Mount Mansfield Unified Union School District
12.2011 - 03.2025
Board Member
Puppets In Education
09.2010 - 02.2011
Field Agent
United States Census Bureau
05.2009 - 06.2009
Household Manager
Self
03.1998 - Current
Application Analyst
IDX Systems Corp
09.1992 - 03.1998
Online Mortgage System Manager
Chittenden Bank
09.1989 - 08.1992
Mortgage Loan Processor
Chittenden Bank
03.1987 - 08.1989
Bachelor of Arts - History
Middlebury College
09.1978 - 05.1982
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