Supervised daily production activities, ensuring efficient workflow and strict safety compliance.
Interpreted work order specifications to plan and schedule jobs for timely execution.
Assigned tasks to employees, keeping individual strengths in mind, and monitored the accurate completion of job duties to meet monthly and seasonal milestones.
Coordinated with other departments to facilitate seamless workflow throughout the facility.
Claims Specialist
State Farm
Oakland/Santa Clarita, California
10.2022 - 12.2025
Reviewed and investigated insurance claims to determine validity, accuracy, and eligibility for payment.
Built strong relationships with policyholders through personalized assistance and support, enhancing customer satisfaction.
Conducted field inspections and obtained documentation of property damage across fire, wind, and hail claims.
Coordinated communication among policyholders, contractors, fellow adjusters, and all parties involved in claims to streamline processes.
Managed a revolving caseload of claims while ensuring compliance with company standards and state regulations, resulting in timely resolutions.
Administrative Contractor
Shums Coda Associates
Pleasanton, California
03.2021 - 10.2022
Evaluated inventory and managed administrative functions for architecture and engineering plans to support project execution.
Coordinated project completion and approvals, facilitating information transfers between the company and the client for streamlined communication.
Communicated regularly with COO and upper management to provide input and feedback, ensuring quality and timely project delivery for clients.
Store Manager
Menchie's Frozen Yogurt
Lubbock, Texas
06.2018 - 03.2021
Supervised, trained, and advised employees during shifts, leading store operations in the absence of owners to ensure seamless service.
Resolved customer concerns and coordinated inventory shipments while ensuring adherence to quality assurance guidelines to maintain standards.
Facilitated sales of merchandise and coordinated commercial opportunities while performing maintenance on machines to uphold operational efficiency.