Johnda Harris

• Introduced and implemented online driver education program as alternative or supplement to traditional classroom education.
• Trained 8 new instructors on successful classroom and road-testing techniques and practices.
• Communicated with students and parents to schedule driving lessons.
• Retained current and thorough knowledge of state driving laws and regulations.
• Retained thorough and accurate student records and verified conformance with DOT requirements.
• Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.
• Guided students through process for obtaining vehicle operator's license in Texas.
• Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.
• Provided support to student drivers and promoted safety and law compliance.
• Conducted on-the-road driver training and required students to apply learning from classroom to demonstrate readiness for licensure.
• Created appropriate learning environments for students.
• Maintained student records detailing progress, attendance and program requirements.
• Offered flexible work schedule to meet needs of students.
• Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.

Trained Instructors on how to teach In Car Driver Training Skills for Teen students and Adult students of different personalities, place of origin, and special characteristics, and needs.

Office and clerical skills . Customer relations and satisfaction . Solving issues between clients and students . Assisting and implementing aid to customers in answering their questions regarding lack of knowledge of state laws and procedures according to their individual category.

• Developed and implemented strategies to increase sales and market share.
• Provided training to sales staff on effective communication techniques when dealing with clients.
• Coordinated with marketing team to develop promotional materials and campaigns.
• Collaborated with internal teams for successful execution of projects.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Organized meetings between senior management and prospective customers.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
• Developed and maintained operational policies and procedures.
• Investigated customer complaints related to product and service quality or delivery issues.
• Developed and implemented operational policies and procedures to ensure efficient business operations.
• Developed and implemented operational policies and procedures to improve efficiency.
• Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
• Monitored operational budgets, reducing costs through strategic planning and optimization.
• Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
• Oversaw daily operations, ensuring efficiency and effectiveness across all departments.

• Negotiated contracts with vendors for services
• Monitored security systems to ensure safety of tenants, visitors, and staff members.
• Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
• Facilitated communication between tenants and landlords to resolve conflicts peacefully.
• Screened prospective tenants by verifying references and conducting background checks.
• Advertised vacancies through various media outlets to attract potential renters.
• Drafted legal documents such as eviction notices in accordance with applicable laws.
• Oversaw daily activities of staff members providing support services onsite.
• Ensured that all common areas were kept clean and in good repair at all times.
• Conducted regular property inspections and reported any necessary repairs or improvements.
• Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
• Organized monthly resident events to foster community engagement among tenants.
• Maintained accurate records of all rental agreements, leases, and tenant information.
• Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
• Monitored employees' compliance with individuals' support plans and medical protocols.
• Maintained updated resident records and coordinate move-in and move-out logistics.
• Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Assisted owners with analyzing complex real estate documents and loan agreements.
• Met with clients to negotiate management and service contracts.
• Oversaw daily operations, maintenance, and administration of various properties.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Provided guidance and support to clients in need of assistance with daily living skills.
• Assisted with crisis intervention services when needed.
• Responded promptly to any emergency situations that may arise within the residence.
• Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
• Performed regular room checks for cleanliness standards as well as security purposes.
• Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
• Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
• Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.

• Delegated daily tasks to team members to optimize group productivity.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Detailed application requirements and answered questions from prospective tenants.
• Checked rental eligibility by following company's verification process.
• Conducted background checks on applicants.
• Maintained accurate records of correspondence with and from tenants.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Conducted informative and personalized tours, resulting in new leases.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Supervised administrative and maintenance staff supporting needs of tenants in [Number] units.
• Maximized occupancy with strong marketing and tenant relations skills.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Monitored employee attendance records, timekeeping, and payroll information.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Analyzed business performance data and forecasted business results for upper management.
• Recruited and trained new employees to meet job requirements.
• Created and managed budgets for travel, training, and team-building activities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Reviewed completed work to verify consistency, quality, and conformance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Implemented quality control measures to uphold company standards.
• Produced thorough, accurate and timely reports of project activities.