Johnda Townsend
Hilliard,OH
Summary
Resourceful Project Manager with 25+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, administration, and financial management.
Overview
27
27
years of professional experience
Work History
Project Manager
Convergint Techologies
11.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
Project Manager/Adminstrator
Big Lots Stores
04.1998 - 10.2024
- Project manager of the Asset Protection department
- Manage physical security (burglar/fire alarms, CCTV, locks and safes) of all stores and access control for Corporate and Distribution Centers including the designing of alarm systems and blueprint review and design of new and remodel stores as well as scheduling service, inspections, reviewing of service quotes and handling all aspects of the fire alarm and sprinkler systems for over1400 stores
- Responsible for ID badging and access control for all the Corporate Office and distribution centers
- Gather, analyze and present data to executive management as well as make recommendations to management on various reports related to budgeting and analysis
- Manage the accounting for all alarm activity and services, and all invoices for the department
- Review contracts, draft affidavits, assist with depositions, perform notary public duties, organize and maintain case files
- Consult with the legal department with regards to alarm and fire system contract review
- Prepare and analysis for all physical security related items to show return on investments as well as savings
- Perform investigations for the Asset Protection department as directed
- Perform audits of vendor work orders and invoices to ensure compliance with code, company standards and proper pricing
- Create internal forms and help design databases for the department
- Train new employees on policies, procedures and paperwork as well as job responsibilities
- Act as liaison between Big Lots Asset Protection and field personnel as well as various security companies and fire departments
- Manage and calculate analysis of the Civil Recovery process and employee background check process
- Maintain the alarm permits for the stores
- Request and track all burglar and fire services and inspections for all stores
- Assist customers, employees and vendors with alarm and billing related issues
- Use a variety of office equipment and manage and administer software programs daily
- Experience in scheduling alarm service assignments for field technicians and managing expense reports, car mileage records and service tracking for them
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Paralegal Certificate - Graduate Paralegal Studies
Capital University Law School
Columbus, OH01.2003
Bachelor of Science - Elementary Education
Wright State University
Dayton, OH01.1991
Skills
- Over 20 years of computer experience; Microsoft Office365, and Microsoft Windows
- Document/contract review and preparation
- Completed a 14-hour course in Leadership Institute
- SAP Business Management Software Solutions Training and Experience
- Completed training courses in Effective Project Management, Fundamentals of Accounting, Video Forensics, Internet for Investigators seminar, leadership courses and several Microsoft Office courses
- Completed training for LexisNexis, Analyst’s Notebook and i2 iBase, Choicepoint’s AutoTrackXP and Win Pak Access Control
- Drafting a variety of legal pleadings, court documents, corporate business documents and legal memorandums
- Type approximately75 wpm and have transcription experience
- Customer service, communication and analytical skills
- Have completed courses on Time Management, Timeslips, Summation, Hot Docs, Amicus Attorney and Microsoft Office2000
- Have taken seminars on how to be an effective administrative assistant including Skillpath’s 8 hour course titled “The Administrative Assistant Conference”
- General office management and entry level accounting/budgeting experience reporting to directors and the vice president
- Superior problem solving abilities and organizational skills
- Experience within a police and fire department as an emergency dispatcher and help the position as a deputy clerk of courts
- Project management and lifecycle
- Budgeting preparation and forecasting
- Risk management
- Document management
- Budget control
- Data analysis
- Project closure
- Permit processing
- Subject matter research
- Safety protocol
- Advanced problem solving
- Team collaboration
Timeline
Project Manager
Convergint Techologies
11.2024 - Current
Project Manager/Adminstrator
Big Lots Stores
04.1998 - 10.2024
Bachelor of Science - Elementary Education
Wright State University
Paralegal Certificate - Graduate Paralegal Studies
Capital University Law School
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