JOHNDALE ANTHONY GOC
GLENDALE
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Karing Hearts
10.2024 - Current
- Patient Assessment and Care Planning: Conducting initial assessments of patients' needs and medical conditions to develop individualized care plans.
- Collaborating with Nurses and other healthcare providers to determine appropriate care interventions.
- Regularly reviewing and updating care plans based on patient progress and changing needs.
- Care Coordination: Scheduling and coordinating home health services like nursing visits, therapy sessions, and medical supply deliveries.
- Communicating effectively with patients, families, and other healthcare professionals to ensure smooth care delivery.
- Managing referrals and coordinating transitions of care between different healthcare settings.
- Patient Monitoring and Advocacy: Regularly monitoring patient progress through home visits and communication with caregivers.
- Identifying potential issues or complications and taking necessary actions to address them.
- Advocating for patients' needs with insurance companies and other healthcare providers.
- Documentation and Compliance: Maintaining accurate and detailed patient records, including progress notes, care plan updates, and visit summaries.
- Ensuring compliance with all applicable healthcare regulations and standards.Completing required documentation for billing and reimbursement.
Office Manager
Homewatch Caregivers
10.2023 - 08.2024
- Client Management: Scheduling client appointments and coordinating care plans with caregivers.
- Assessing client needs and matching them with appropriate caregivers.
- Handling client inquiries, complaints, and requests.
- Maintaining accurate client records and documentation.
- Caregiver Management: Recruiting, hiring, and on boarding new caregivers.
- Assigning caregivers to clients based on their skills and availability.
- Managing caregiver schedules and timekeeping.
- Providing ongoing training and performance evaluations for caregivers.
- Administrative Operations: Managing office operations, including staff scheduling, supplies, and equipment.
- Overseeing billing and insurance processes, ensuring timely submission of claims
- Maintaining compliance with relevant healthcare regulations.
- Monitoring budgets and managing expenses.
- Communication and Collaboration: Communicating effectively with clients, caregivers, healthcare providers, and family members.
- Collaborating with other departments within the agency, such as clinical staff, to coordinate care.
- Addressing and resolving any issues or conflicts between clients and caregivers.
Care Coordinator
Brightstar Care
10.2022 - 08.2023
- Conducts monthly staff meetings with the care team.
- Monitors delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan.
- Motivates staff to maintain a high level of patient care.
- Educates patients and their families on the care plan; provides details related to treatments, procedures, medications, and continuing care requirements.
- Creates and maintains staff work schedules.
- Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team.
- Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital’s rules and regulations.
- Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases.
- Respects patient’s rights by maintaining their confidentiality.
- Maintains quality service by establishing and enforcing organizational standards.
- Maintains patient care database by entering new information as it becomes available.
- Contributes to team effort by accomplishing related results as needed.
Patient Scheduling Coordinator
All Care Home Health
02.2021 - 08.2022
- Coordinates Nursing and Physical therapy, Occupational therapy, Speech therapy, Home health aid staff.
- Schedules matching patients' needs with competent staff.
- Prioritizing and adjusting schedules as needed.
- Controls and monitors schedule changes.
- Assures services are provided for patients in a timely manner.
- Great organization skills.
- Types accurately.
- Performs other duties as assigned by the Administrator.
Front Desk Clerk
Mikado Hotel
01.2019 - 02.2021
- Greeted guests and responded to guest inquires, request and issues in a timely, personal and efficient manner to resolve guest concerns.
- Informed customers about payment methods and verified credit card data.
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Provided information about hotel, restaurants nearby attractions, available rooms, rates and amenities
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
- Managed guest check-ins and check-outs efficiently, ensuring seamless front desk operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
Builder
Cintas
03.2018 - 12.2018
- Communicated with floor managers to determine merchandise placement.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Loaded and unloaded 9 delivery vans per shift.
- Constructed and assembled various products using precise measurements and quality standards.
- Operated heavy machinery while adhering to safety protocols and operational guidelines.
- Collaborated with team members to improve workflow efficiency and reduce downtime.
Assistant Manager
Dollar Tree
06.2014 - 02.2018
- Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
- Maintained store appearance, including rack and shelving organization, store lay out and plan gram planning.
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Assisted in store opening by setting up office space, computers and cash registers.
- Improved efficiency by training staff on best practices and protocol.
- Led daily operations to ensure efficient store management and optimal customer service.
- Trained and mentored staff on company policies, procedures, and best practices.
- Developed employee schedules to maximize productivity while maintaining labor costs.
Nurse Assistant
David Newfield M.D
04.2013 - 05.2014
- Provided personal nursing care in pre and post-operative situations.
- Maintained patient charts and confidential files.
- Provided necessary health education training for patients.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Escorted patients to examination rooms and prepared them for physician exams.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Recorded patients' medical history, vital statistician results in medical records.
Education
Information Associate Degree -
Los Angeles Valley College
Valley Glen, CA11.2012
High School Graduate - undefined
Liceo De Pila
03.2009
Skills
- Ability to Work in a Team
- Computer Skills
- Fast Learner
- Microsoft Excel
- Microsoft Office
- Customer Service
- Communication Skills
- Time Management Skills
- Multitasking Skills
- Excellent Communication Skills
- Dedicated team player
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Healthcare operations
- Goal setting
- Policy adherence
- Scheduling
- Care planning
- Medical terminology
- Progress monitoring
- Problem-solving
- Time management
- HIPAA compliance
- Verbal and written communication
- Client relationship management
- Patient assessment
- At-home care instruction
- Employee training program
Certification
EKG Certification June 2021 — October 2021
Timeline
Lead Patient Care Coordinator
Karing Hearts
10.2024 - Current
Office Manager
Homewatch Caregivers
10.2023 - 08.2024
Care Coordinator
Brightstar Care
10.2022 - 08.2023
Patient Scheduling Coordinator
All Care Home Health
02.2021 - 08.2022
Front Desk Clerk
Mikado Hotel
01.2019 - 02.2021
Builder
Cintas
03.2018 - 12.2018
Assistant Manager
Dollar Tree
06.2014 - 02.2018
Nurse Assistant
David Newfield M.D
04.2013 - 05.2014
High School Graduate - undefined
Liceo De Pila
Information Associate Degree -
Los Angeles Valley College
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