Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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John David Harvey

Summary

Dynamic team member with proven customer service and problem-solving skills, honed at Jersey Mike's Subs and Chic-Fil-A. Excelled in relationship building and multitasking, significantly enhancing team efficiency and customer satisfaction. Demonstrates a strong willingness to learn and adapt, ensuring high-quality standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

House Mover

Undergrads Moving
06.2024 - Current
  • Provided exceptional customer service throughout the relocation process, leading to high ratings and positive client testimonials.
  • Optimized space utilization within moving trucks using strategic planning techniques, prioritizing fragile items for secure transport.
  • Streamlined the moving process for faster results through effective communication with team members.
  • Collaborated closely with clients to ensure a smooth transition into their new homes, resulting in repeat business referrals.

Kitchen Line Cook

Heyday
06.2024 - 08.2024
  • Maintained a clean and organized workstation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
  • Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.

Team Member

Jersey Mike's Subs
06.2021 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong cooperative relationships with coworkers and managers.

Team Member

Chic-Fil-A
04.2021 - 07.2021
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Education

Bachelor of Science - Marketing

Clemson University
Clemson, SC
05-2027

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Heavy lifting
  • Relationship building
  • Team building
  • Social media expertise
  • Willingness to learn
  • Upselling techniques
  • Active listening
  • Multitasking Abilities

Additional Information

Member of various sports teams since the age of 6 years old (soccer, baseball, basketball) mostly with the YMCA and church leagues. Participated in Soccer and Baseball camps and earned the Gatorade Team Player award of the camp while attending.

Timeline

House Mover

Undergrads Moving
06.2024 - Current

Kitchen Line Cook

Heyday
06.2024 - 08.2024

Team Member

Jersey Mike's Subs
06.2021 - 08.2024

Team Member

Chic-Fil-A
04.2021 - 07.2021

Bachelor of Science - Marketing

Clemson University

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John David Harvey