John David King
Columbus,OH
Summary
Customer Success and Learning Leader experienced in client relationship management, training facilitation, and change management. Achieved business growth and improved customer experience through development of high-performing teams and cross-functional initiatives. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Administrative Officer / Financial Center Manager
Heartland Bank, a division of German American Bank, Clintonville Branch
Clintonville
03.2024 - Current
- Drove +292% Loan Production to Goal, ranking #1 in region (Q1 FY26) through targeted portfolio strategy and client expansion initiatives
- Reversed declining deposit trends (-26% YoY +5.4% growth) by improving client engagement and retention strategy
- 81% of FY26 Loan Production goal achieved by end of June FY26
- Managed client lifecycle for consumer and business portfolios, enhancing retention and fostering long-term value
- Partnered cross-functionally with sales, operation, underwriting, collections, and risk teams to deliver seamless client experiences and successful business outcomes
- Developed and coached team members, promoting 3 employees into leadership/specialized roles within 15 months
- Developed strategic partnerships via community engagement and referral networks, expanding client portfolios
- Helped mitigate multi-million dollar financial losses for the bank through collection and fraud detection strategies
- Led community partnership strategy that strengthened brand awareness, expanded referral pipelines, and increased client acquisition opportunities
Assistant VP / Branch Manager
PNC Bank, Lincoln Village Branch
Lincoln Village
03.2020 - 01.2024
- Managed a portfolio of 250+ SMB clients, serving as a trusted advisor, relationship owner, and primary escalation point
- Managed portfolio of 250+ SMB clients as trusted advisor and primary escalation point, enhancing client satisfaction and retention
- Drove $250K+ in new lending revenue through a supplier diversity outreach initiative, later scaled nationally
- Designed and executed outreach campaigns, training and enablement programs for internal team that increased engagement and generated measurable revenue growth
- Designed and executed outreach campaigns and training programs that increased internal team engagement and contributed to revenue growth
- Identified, investigated, and prevented fraudulent activity resulting in the mitigation of millions of dollars in losses
- Led DEI initiatives that positively influenced employee engagement and improved organizational culture
Apple Solutions Consultant / Guest Trainer
Apple, Inc.
Columbus, OH
04.2015 - 01.2020
- Managed enterprise partner relationships (Best Buy, Costco, major carriers), increasing revenue across retail channels
- Designed and facilitated instructor-led and virtual training programs for over 1,500 retail professionals across multiple enterprise partners.
- Facilitated in-person and virtual enablement sessions focusing on sales, product knowledge, and customer experience
- Achieved #3 in YoY growth nationally during Holiday 2019
- Selected for Apple Worldwide Developers Conference (2018 & 2019), first Channel Retail employee selected consecutively
- Managed sales pipeline and forecasts to ensure alignment with company goals.
- Conducted regular training sessions for partners on product features and benefits.
- Negotiated terms and agreements with channel partners to optimize collaboration.
- Trained and equipped channel partners on company products, services, potential customers and proven sales and service practices in specific industry and market.
Education
Project Management Certification -
Cornell University - E Cornell
12.2022 - 05.2023
High School Diploma -
Ayersville High School
Defiance, OH 08.2003 - 05.2007
Skills
- Client relationship strategy
- Account Management
- Client Onboarding
- Client management
- Customer Success
- Client Consultation
- Revenue Growth
- Operational Strategy
- Operational Planning
- Process Improvement
- Operational Excellence
- Risk Management
- Cross-department Collaboration
- Strategic partnerships
- Performance measurement
- Team Leadership
- Team Training
- Change management
- CRM proficiency
- CRM Platforms
- Technology Proficiency & Aptitude
- Systems Proficiency
- Relationship building
LEADERSHIP & STRATEGIC INITIATIVES
- DEI Council - PNC Bank
- Chair of the Supplier Diversity Subcommittee & active board member within the Great Lakes Region of PNC's DEI Council
- Built and launched outreach strategy targeting diverse vendors, increasing share of wallet and driving new lending opportunities
- Partnered with legal and internal teams to design scalable program structure and execution model
- Took over as Chair of the Workforce/Workplace Subcommittee. Designed and facilitated bi-monthly 'Let's Talk' sessions for 100+ employees on psychological safety, inclusion, and workplace culture
- Partnered with senior leadership to develop original content aligned with organizational priorities
- Delivered consistently high engagement and 5-star participant feedback
- Training Content Development - Apple, Inc.
- Developed corporate training materials and internal enablement content for national retail programs
- Contributed to creation of training videos used across Channel Retail during high-volume sales periods
- Focused on improving product knowledge, sales effectiveness, and customer experience
Timeline
Administrative Officer / Financial Center Manager
Heartland Bank, a division of German American Bank, Clintonville Branch
03.2024 - Current
Project Management Certification -
Cornell University - E Cornell
12.2022 - 05.2023
Assistant VP / Branch Manager
PNC Bank, Lincoln Village Branch
03.2020 - 01.2024
Apple Solutions Consultant / Guest Trainer
Apple, Inc.
04.2015 - 01.2020
High School Diploma -
Ayersville High School
08.2003 - 05.2007