JOHN DAVIS WARE
Homewood
Summary
Results and data driven digital strategy leader with 15+ years of experience in strategic planning, project management, user experience, and vendor partnerships. Very organized and meticulous with a passion for the customer journey and digital transformation. Proven track record of working in Agile and waterfall project management methodologies.
Overview
13
13
years of professional experience
Work History
Digital Banking and Innovation Channel Manager
Hancock Whitney Bank
02.2023 - Current
- Directs strategy and execution for Small Business Digital Banking channels, enhancing channel management and client engagement.
- Executed comprehensive RFI and RFP processes to select vendor partners for digital banking platforms.
- Manages Digital Servicing value stream across Consumer and Small Business Online and Mobile Banking Platforms.
- Responsible for collaborating with Business Intelligence teams and third-party vendors to analyze industry trends and client needs for all Digital Banking.
- Partnered with internal stakeholders including Product, Legal, Compliance, and Technology to prioritize projects.
Treasury Services Product Manager
Trustmark Bank
06.2022 - 01.2023
- Managed multiple Treasury product lines to increase growth and enhance customer satisfaction and experience
- Responsible for aligning products and services with the overall bank's goals
- Proactively identifies changes or technical enhancements and operational efficiencies needed to increase customer experience
VP, Digital Strategy
Regions Bank
09.2016 - 04.2022
- Determined the strategic direction of digital products and services through informed business cases to maximize the business benefits to the organization
- Monitored industry trends, conducting competitive analysis, and identifying potential product enhancements, opportunities for revenue generation and innovation
- Facilitated the approval for digital product initiatives on boarded through the Digital Executive Review
- Partnered with Digital Business Partners, Digital Business Intelligence Manager and Implementation/Execution Manager when developing plans and transitioning to implementation
AVP, Digital Sales Product Manager
Regions Bank
08.2014 - 08.2016
- Executed business processes to develop innovative products and solutions that expanded online customer base.
- Led product updates and maintenance for online account opening, emphasizing growth of Credit and Lending products.
- Collaborated with user interface designers, functional writers, and technical developers to enhance customer experience.
- Managed partnerships with internal business lines while cultivating strong external vendor relations.
Digital Payments Product Manager
Regions Bank
03.2012 - 07.2014
- Collaborated with product managers to analyze and design online banking applications for business initiatives focused on money movement.
- Evaluated existing payment services while analyzing industry trends to identify cost-saving and revenue-generating opportunities.
- Served as liaison between internal and external partners to manage customer impact effectively.
- Ensured high-quality service during testing and implementation phases by maintaining rigorous standards.
Education
Bachelor of Science - Business Administration
Auburn University
Auburn, Al01.2007
Skills
- Strategic planning and project management
- Agile methodologies
- Product development
- Risk assessment and mitigation
- User experience design
- Digital banking strategy
- Product development
- Regulatory compliance
- Vendor management
- Market research
Timeline
Digital Banking and Innovation Channel Manager
Hancock Whitney Bank
02.2023 - Current
Treasury Services Product Manager
Trustmark Bank
06.2022 - 01.2023
VP, Digital Strategy
Regions Bank
09.2016 - 04.2022
AVP, Digital Sales Product Manager
Regions Bank
08.2014 - 08.2016
Digital Payments Product Manager
Regions Bank
03.2012 - 07.2014
Bachelor of Science - Business Administration
Auburn University
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