JOHNDELL BELTON
North Charleston,SC
Summary
Results-driven professional with a proven history of delivering high-quality work. Demonstrates strong communication and teamwork skills, enhancing organizational performance and customer satisfaction through strategic initiatives. Committed to achieving company objectives while providing exceptional service. Focused on continuous learning and professional growth.
Overview
10
10
years of professional experience
Work History
Baggage Handler
Charleston International Airport
North Charleston, SC
03.2024 - Current
- Inspected checked baggage for prohibited items, ensuring compliance with federal regulations.
- Processed checked bags through scanners, adhering to Transportation Security Administration guidelines.
- Maintained accurate records of all baggage handling activities for operational efficiency.
- Responded to customer inquiries regarding lost or delayed baggage in a timely manner.
- Demonstrated problem-solving skills, efficiently resolving passenger issues.
- Provided guidance and support to colleagues, fostering a collaborative work environment.
- Handled passenger luggage, mail, and cargo according to safety and privacy protocols.
- Kept current on safety procedures and proper lifting techniques to prevent injuries.
Data Entry Clerk
GXO
North Charleston, SC
01.2022 - 12.2023
- Scanned documents and archived them in database for essential organizational records.
- Completed data entry tasks with precision and efficiency.
- Secured data from unauthorized access by adhering to security protocols.
- Resolved discrepancies in data entry, ensuring accuracy and completeness.
- Collaborated with supervisors and colleagues to expedite data processing and resolve issues.
- Developed and maintained databases for effective storage of customer information.
- Organized and managed documents to streamline data entry processes.
Customer Service Representative
T-Mobile
North Charleston, SC
02.2019 - 12.2022
- Provided primary support to internal and external customers, ensuring swift issue resolution.
- Answered customer telephone calls promptly, minimizing on-hold wait times.
- Actively listened to customer concerns, escalating major issues to supervisors when necessary.
- Clarified customer inquiries, determining root causes to resolve product or service complaints.
- Educated customers on billing, payment processing, and support policies effectively.
- Showcased product features and discussed technical details to address objections, securing sales.
- Informed customers about sales and promotions, enhancing customer loyalty and traffic.
- Updated account information consistently to maintain accurate customer records.
Customer Service Representative
IQOR
North Charleston, SC
08.2015 - 02.2019
- Achieved 98% resolution rate for customer account inquiries via calls and emails.
- Resolved all customer complaints, ensuring positive experiences.
- Reduced customer complaints by 53% through effective problem-solving and staff training.
- Managed high volumes of inbound and outbound calls efficiently.
- Fielded customer queries and escalated unresolved issues to supervisors promptly.
- Upholding quality control policies increased overall customer satisfaction.
- Mentored new employees on procedures to enhance team performance.
- Handled disputes, boosting customer satisfaction rates by 75%.
Education
Bachelor of Science - Behavioral Sciences
University of Phoenix
05-2026
Associate of Arts - Business Fundamentals
University of Phoenix
10-2023
Skills
- Multi-task management
- Multi-line telephone operation
- Sales quota achievement
- Customer complaint resolution
- Consultative sales techniques
- Staff education and training
- Critical thinking abilities
- CRM software proficiency
- Data analysis
- Behavioral assessment
- Team collaboration
- Critical thinking
- Unbias Conflict resolution
- Written and Oral communication
- Time management
- Analytical skills
References
References available upon request.
Timeline
Baggage Handler
Charleston International Airport
03.2024 - Current
Data Entry Clerk
GXO
01.2022 - 12.2023
Customer Service Representative
T-Mobile
02.2019 - 12.2022
Customer Service Representative
IQOR
08.2015 - 02.2019
Bachelor of Science - Behavioral Sciences
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
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