JOHN DENG LUAL
Maple Valley,WA
Summary
An experience Operations manager, interested in a leadership position while leveraging my retail expertise in consumer facing experience, in strategic planning and budgeting to maximize my career growth potential.
Overview
19
19
years of professional experience
Work History
Operation Manager
QFC
01.2019 - Current
- Directs reports form the business units and Category mangers
- Lead weekly business operation meetings
- Promotes trust and respect among employees
- Create a friendly shopping experience for our customers
- Managed day to day operations to suits business needs
- Support and execute the implementation of QFC division core values and vision.
- Support category strategy across the Stores
- Developed and implement department actions plans
- Reconcile profit and loss (P&L) for executive report
- Review and assigned Area for product assortment
- Manage profitability and sales growth within assigned categories.
- Request exception SKUs, as needed, to finalize product assortment
- Ensure product assortment is in alignment with US Foods & drug category and work to reduce SKU duplication.
- Ensure all local customer needs are met and are aligned with the national strategies.
- Collaborates with executive to promotes weekly sales
- Gain and maintain products knowledge
- Monitor sale forecast and projections through merchandised plans
- Train and hold new employee accountable for merchandising sale plan
- Managing all the capacity building and development trainings
- Conduct business labor & expense reports
Front End Manger
QFC
01.2010 - 01.2019
- Company Overview: www.qfc.com
- Managed all aspect of store daily operations
- Collaborate with Store manager and coordinates the store hiring needs
- Developed and implement the store retention and training
- Promotes trust and respect among employees
- Create a friendly shopping experience for our customers and members
- Manage and train store associate on Freshness, Friendly, 7 clean Store condition
- Developed and implement Store actions plans
- Implement store safety procedure by complying with all the safety policies
- Adhere to the company’s and vendors contracts to maintain a full stock level
- Adhere to all local, state and federal laws and company guidelines
- Ability to process all customers transactions using all forms of payment methods
- Collaborates with store management team to promotes weekly sales
- Gain and maintain Customer’s Friendly weekly sales promotion
- Monitor department sale forecast and projections through merchandised plans
- Managing all the capacity building and development trainings
- Other duties as assigns
Head Cashier (Supervisor)
QFC
01.2007 - 01.2010
- Day to day Customer service operation supervision
- Check in and check in customers members as the comes in to the store
- Adhere to both customers and executive’s schedule in a timely manner
- Schedule employee’s day to day shifts weekly
- Assign lunches and breaks to meet the states labor requirement
- Supervised a team of 25 to 30 employees on a day shift
- Audits a Cash register by shift end
- Scans customer Items as the follow through the front end
- Help load and unload customers shopping baskets
- Assist customers with the traffic follow at the front end
- Observed and implement customer service to enhanced customer’s Shopping experience
- Train and Coach grocer baggers on proper bagging.
Education
MASTER OF ART - DIPLOMACY /CYBRE SECURITY
Norwich University
Northfield, VermontBACHELOR OF ART - COMMUNICATION & PHILOSOPHY
Central Washington University
Ellensburg, Washington01.2007
HIGH SCHOOL DIPLOMA - undefined
Skyline High School
Issaquah, Washington01.2002
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
Websites
Timeline
Operation Manager
QFC
01.2019 - Current
Front End Manger
QFC
01.2010 - 01.2019
Head Cashier (Supervisor)
QFC
01.2007 - 01.2010
BACHELOR OF ART - COMMUNICATION & PHILOSOPHY
Central Washington University
HIGH SCHOOL DIPLOMA - undefined
Skyline High School
MASTER OF ART - DIPLOMACY /CYBRE SECURITY
Norwich University
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