Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
John Taylor
Memphis,TN
Summary
Overview
20
years of professional experience
Work History
United States Postal Service, USPS
Manager Distributions Operations (A)
07.2023 - Current
Job overview
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
USPS
Supervisor Distributions Operations
09.2014 - Current
Job overview
- Manage team members to execute distribution operations within deadlines
- Oversee daily activities of team members and provide assistance whenever needed
- Perform resource allocation and workload assignment as per project needs
- Assist in recruitment, promotion, retention and termination activities
- Assist in receiving, storing, rotating and handling products in warehouses
- Maintain documentations for products received and shipped
- Coordinate deliveries of materials as per company policies and customer demands
- Monitor and track the status of products shipped
- Address customer queries promptly and ensure customer satisfaction
- Inform customers about their shipping status and delays if any
- Conduct training to new hires when required
- Review team performances and provide feedback for improvements
- Adhering to all safety concerns, policies and regulations
- Performing observations for employees performing daily duties and tasks
- Ensuring adequate staffing for daily operational needs while adhering to all local, and national union memorandum's.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Moore Painting Company
Contractor/Supervisor
04.2012 - 04.2013
Job overview
- Supervised contractor painters who performed journey level work in the painting, finishing, and maintaining of a wide variety of interior and exterior surfaces and structures commercial and residential
- May direct the work of other classified staff in the area; and perform related work as required
- Responsible for project planning, staffing matrix, inventory control and purchasing, work hour utilization versus budget requirements
- Lastly adhering to all safety guidelines and measures.
- Managed multiple subcontractors efficiently, coordinating their efforts towards seamless project execution.
- Developed strong relationships with vendors, leading to cost-effective procurement of high-quality materials for projects.
- Conducted routine inspections to check quality and compliance with established specifications.
AT&T Wireless
Customer Service/ Tech Specialist
04.2005 - 04.2012
Job overview
- Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems
- Handles telephone and face-to-face customer contacts
- Coordinates with all sales channels for retention efforts on existing customer base
- May sell products and services offered by the Company
- May help collect past due balances
- Processes credit applications and activates service
- Maintains appropriate records, prepares required reports, and updates customer accounts
- May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc.
- Developed strong client relationships through consistent communication and attentive service.
Otis Elevator
Elevator Technician
08.2004 - 09.2005
Job overview
- Elevator repair or service technicians install and perform regular maintenance on elevators, escalators, chairlifts and moving sidewalks
- They learn their trade in union-approved apprenticeships and may earn certification to enhance their credentials
- Technicians must also comply with licensing requirements that can vary by city and by state
- Elevator service technicians are primarily responsible for all preventative maintenance and repair work on elevators and similar people-moving machinery
- They also install various components of the elevator system, such as the railings on which the elevator car travels, its supporting motors and cables and the electrical wiring and microprocessors that power the equipment
- Elevator repair technicians respond to calls about malfunctioning equipment, often troubleshooting the machinery until the problem can be diagnosed and solved
- These technicians check wiring and parts for signs of wear, replace parts as needed, oil gears and test electrical systems to make sure the elevator unit is running efficiently.
- Enhanced elevator safety by conducting thorough inspections and preventative maintenance on a regular basis.
- Minimized lateral motion of cars traveling through shafts to maximize safety and passenger comfort.
Education
The Tennessee College of Applied TechnologyMemphis, TN
Associate of Applied Science from Avionics Maintenance Technology
06.2003
University Overview
Kirby High SchoolMemphis, TN
Diploma
06.2001
University Overview
Skills
- Working Microsoft Word
- Excel
- PowerPoint
- Outlook
- Analytical
- Pragmatic
- Self-driven
- Goal-oriented
- Team building
- Organizing
- Leadership
- Problem solving
- Critical thinking
- Root cause problem solving
- Understanding company KPI's
- Managing Operations and Efficiency
- Interpersonal Relations
- Computer Skills
- Team Leadership
- Budget Management
- Goal Setting
- Process Improvement
- Team Development
- Schedule oversight
- Task Delegation
- Employee Coaching and Mentoring
- Time Management
- Complex Problem-Solving
- Performance Evaluations
Projects
Projects
Kaizen Event- Overnight Scores, Tasked with finding out root causes and solutions for failed services of priority and first class mail being delivered to our Southeast Market.Timeline
Manager Distributions Operations (A)
United States Postal Service, USPS
07.2023 - Current
Supervisor Distributions Operations
USPS
09.2014 - Current
Contractor/Supervisor
Moore Painting Company
04.2012 - 04.2013
Customer Service/ Tech Specialist
AT&T Wireless
04.2005 - 04.2012
Elevator Technician
Otis Elevator
08.2004 - 09.2005
The Tennessee College of Applied Technology
Associate of Applied Science from Avionics Maintenance Technology
Kirby High School
Diploma