John Taylor

• Manage team members to execute distribution operations within deadlines
• Oversee daily activities of team members and provide assistance whenever needed
• Perform resource allocation and workload assignment as per project needs
• Assist in recruitment, promotion, retention and termination activities
• Assist in receiving, storing, rotating and handling products in warehouses
• Maintain documentations for products received and shipped
• Coordinate deliveries of materials as per company policies and customer demands
• Monitor and track the status of products shipped
• Address customer queries promptly and ensure customer satisfaction
• Inform customers about their shipping status and delays if any
• Conduct training to new hires when required
• Review team performances and provide feedback for improvements
• Adhering to all safety concerns, policies and regulations
• Performing observations for employees performing daily duties and tasks
• Ensuring adequate staffing for daily operational needs while adhering to all local, and national union memorandum's.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Resolved customer inquiries and issues promptly, improving overall satisfaction rates.
• Led team meetings to communicate goals, challenges, and operational updates.

• Provided ongoing support to employees through coaching on safe work practices and hazard identification techniques.
• Maintained accurate records of all incidents and near-misses, providing critical information for ongoing improvement efforts.
• Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
• Contributed to accident reduction initiatives by analyzing trends and implementing targeted interventions based on findings.
• Conducted thorough incident investigations to identify root causes and recommend corrective actions.
• Responded to any emergencies as instructed and with utmost efficiency.
• Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
• Established strong relationships with colleagues across departments, fostering a collaborative approach towards addressing workplace risks.
• Inspected worksites, practices, and gear for compliance with established safety standards.
• Communicated safety performance and progress to management and employees to provide up to date information.
• Championed continuous improvement within the organization by staying abreast of industry best practices and emerging trends in workplace safety.

MY KEY RESPONSIBILITIES as MDO(A)
• Strive to achieve world-class customer service and operations systems
• Drive Operations strategy for the MPA Center.
• Plan, direct, and coordinate all distribution management, delivery, repair, and facilities’ activities
• Assist in establishing and managing productivity and service methods & measures to ensure highly
efficient and low cost processes are utilized
• Assist in the development and implementation of productivity standards and goals in support of the company business plan
• Review and evaluate cost effectiveness, consistency, quality, accuracy, and performance to company
standards and take action as necessary to correct discrepancies
• Assure effective customer service by implementing processes to deliver accurate and complete orders of quality products on-time
• Standard Operating Procedure development, documentation, and execution.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Manage team members to execute distribution operations within deadlines
• Oversee daily activities of team members and provide assistance whenever needed
• Perform resource allocation and workload assignment as per project needs
• Assist in recruitment, promotion, retention and termination activities
• Assist in receiving, storing, rotating and handling products in warehouses
• Maintain documentations for products received and shipped
• Coordinate deliveries of materials as per company policies and customer demands
• Monitor and track the status of products shipped
• Address customer queries promptly and ensure customer satisfaction
• Inform customers about their shipping status and delays if any
• Conduct training to new hires when required
• Review team performances and provide feedback for improvements
• Adhering to all safety concerns, policies and regulations
• Performing observations for employees performing daily duties and tasks
• Ensuring adequate staffing for daily operational needs while adhering to all local, and national union memorandum's.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

• Operated automated sorting equipment to efficiently process incoming and outgoing mail.
• Coordinated workflow among team members to optimize mail distribution and minimize delays.
• Trained new staff on safety protocols and operational procedures for handling mail.
• Monitored mail volume and adjusted staffing levels to ensure timely processing.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained a clean and organized workspace to facilitate efficient mail handling processes.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Maintained high level of confidentiality with mail items in line with regulations.

• Supervised contractor painters who performed journey level work in the painting, finishing, and maintaining of a wide variety of interior and exterior surfaces and structures commercial and residential
• May direct the work of other classified staff in the area; and perform related work as required
• Responsible for project planning, staffing matrix, inventory control and purchasing, work hour utilization versus budget requirements
• Lastly adhering to all safety guidelines and measures.
• Managed multiple subcontractors efficiently, coordinating their efforts towards seamless project execution.
• Developed strong relationships with vendors, leading to cost-effective procurement of high-quality materials for projects.
• Conducted routine inspections to check quality and compliance with established specifications.

• Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems
• Handles telephone and face-to-face customer contacts
• Coordinates with all sales channels for retention efforts on existing customer base
• May sell products and services offered by the Company
• May help collect past due balances
• Processes credit applications and activates service
• Maintains appropriate records, prepares required reports, and updates customer accounts
• May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc.
• Developed strong client relationships through consistent communication and attentive service.

• Elevator repair or service technicians install and perform regular maintenance on elevators, escalators, chairlifts and moving sidewalks
• They learn their trade in union-approved apprenticeships and may earn certification to enhance their credentials
• Technicians must also comply with licensing requirements that can vary by city and by state
• Elevator service technicians are primarily responsible for all preventative maintenance and repair work on elevators and similar people-moving machinery
• They also install various components of the elevator system, such as the railings on which the elevator car travels, its supporting motors and cables and the electrical wiring and microprocessors that power the equipment
• Elevator repair technicians respond to calls about malfunctioning equipment, often troubleshooting the machinery until the problem can be diagnosed and solved
• These technicians check wiring and parts for signs of wear, replace parts as needed, oil gears and test electrical systems to make sure the elevator unit is running efficiently.
• Enhanced elevator safety by conducting thorough inspections and preventative maintenance on a regular basis.
• Minimized lateral motion of cars traveling through shafts to maximize safety and passenger comfort.