John E. Brown
Denver,CO
Summary
A seasoned Banquet Server with over 20 years of restaurant and hospitality experience providing exceptional service to guests. Proven ability to maintain a flexible work schedule to meet event needs. Possesses a friendly and courteous demeanor, creating memorable moments for guests by serving appetizers, delivering entrees and serving beverages.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Trainer
Gaylord Of The Rockies
01.2020 - Current
- Trained new team members (STARS) on banquet procedures, bar procedures, menu items, and performance strategies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided friendly, courteous service to create memorable moments for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained flexible work schedule to meet event needs.
Banquet Server
Denver Marriott West
06.2019 - 12.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged linens and table settings according to seating plan and event theme.
- Worked as Bartender, as needed.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2025
Skills
- Training and onboarding
- Multitasking and prioritization
- Problem solving
- Time Management
- Collaboration and Teamwork
- Adaptable and Flexible
- High Volume Dining
- Menu Presentation
- Clear Communication
- Critical Thinking
- Cool Under Pressure
- Creative and Resourceful
Certification
- TIPS Alcohol Certified
- Servesafe Alcohol Certified Trainer
- Servesafe Food Service Certified & Proctor
- Six Sigma Green Belt (in process)
- Advanced Excel and Dashboard Skills
- PMP Certification (in process)
Languages
Spanish
Full Professional
Additional Executive Roles Upon Request
COO - Smiling Moose Deli - 10/16 - 12/23
VP, Global Operations - TCBY/ MRS Fields - 07/14-09/16
Sr. Director, International Operations - Quiznos - 07/05-06/14
Timeline
Banquet Trainer
Gaylord Of The Rockies
01.2020 - Current
Banquet Server
Denver Marriott West
06.2019 - 12.2019
Associate of Science - Business Administration And Management
University of Phoenix
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