Johne Davis
Lakewood,WA
Summary
Talented Front End Supervisor experienced in training, coaching and developing cashiers in checking out customers at store cash registers. Support front end retail team by checking prices, addressing complaints from customers and maintaining front end area. Maintain customer service standards team-wide. Hardworking and reliable Job Title focused on going above and beyond to support team and serve customers. Trained in Task and offering top-notch Skill abilities. Motivated to continue to learn and grow as Type professional.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Restaurant Depot
05.2023 - 01.2024
- Assessed department for conditions contributing to shrink and reduced bag usage, overlooked cart items and excess discounting to meet front-end targets
- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors and complaint handling
- Assigned supplemental work to team to maintain clean shelving, refill supplies and resupply merchandise
- Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments
- Prepared financial and productivity reports for managerial use
- Directed and supervised employees engaged in customer-facing activities
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Worked with senior managers to forecast demand, using data to optimize staff coverage and inventory levels
- Established and enforced clear operating procedures.
Shift Lead
Jersey Mike's Subs
03.2020 - 06.2023
- Communicated with patrons to build personable rapport and resolve issues
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving
- Prepared shift reports, keeping management informed of daily operations
- Assessed customer needs and issued complementary services to drive customer loyalty
- Managed operations during shift, with total awareness of activities of employees and customers
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Checked inventory daily to verify adequate supply levels for each shift.
Laborer
L.R.I Waste Connection
07.2019 - 01.2021
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Observed site safety rules to maximize protections for team members and equipment.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Performed general housekeeping and cleaning tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Tcc Fresh Start
Tacoma, WA12.2019
Skills
- Customer service
- Credit returns processing
- Fraud prevention
- Staff supervision
- Cash register operation
- Price verification
- Manage employees
- Retail operations
- Organize inventory
- Sales monitoring
- Equipment operation
- Multitasking
- Organization
- Coordination
- Reporting and Performance Analysis
Timeline
Front End Supervisor
Restaurant Depot
05.2023 - 01.2024
Shift Lead
Jersey Mike's Subs
03.2020 - 06.2023
Laborer
L.R.I Waste Connection
07.2019 - 01.2021
High School Diploma -
Tcc Fresh Start