Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
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John Tedeschi

Tampa,FL

Summary

Quality-driven Reimbursement Manager with exemplary skills in supervising talented team and providing required training. Meticulous professional accurately reviewing patient accounts and assisting with issue resolution. Delivering exemplary talents in leadership, sales, access and compliance to drive corporate success.

Overview

34
34
years of professional experience

Work History

FRM (Field Reimbursement Manager)

Pfizer
01.2022 - Current
  • Observed strict data confidentiality procedures to protect patients' information.
  • Held weekly staff meetings and implemented team building exercises, which promoted positive working environment.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Maintained strong knowledge of medical terminology and procedures.

SHR (Specialty Healthcare Representative)

Pfizer
01.2013 - 01.2022
    • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
    • Identified, analyzed and researched systemic issues and made recommendations for resolution.
    • Provided exceptional customer service to patients, answering questions and addressing concerns.
    • Handled customer service inquiries in person, via telephone and through email.
    • Built and maintained positive working relationships with patients and staff.

DSR (District Sales Representative)

Pfizer
01.2007 - 01.2013
    • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
    • Set and achieved company defined sales goals.
    • Selected correct products based on customer needs, product specifications and applicable regulations.
    • Presented professional image consistent with company's brand values.
    • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
    • Maintained current knowledge of evolving changes in marketplace.
    • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
    • Achieved or exceeded company-defined sales quotas.
    • Developed and maintained strong working relationships with professionals within assigned territory.
    • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
    • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
    • Monitored service after sale and implemented quick and effective problem resolutions.
    • Recorded accurate and efficient records in customer database.
    • Developed, maintained and utilized diverse client base.

PHR (Primary Healthcare Representative)

Pfizer
01.2000 - 01.2007
    • Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
    • Utilized customized patient teaching tools to support patients.
    • Participated in hospital committees or working groups to promote quality improvement initiatives.

Account Manager

Abbott
01.1998 - 01.2000
    • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
    • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
    • Educated clients on new products or services to increase customer engagement with brand.
    • Facilitated client satisfaction and renewed customer relations to drive growth.

Medical NCO

Army
01.1990 - 01.1998
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.

Education

Bachelor of Science - Human Resources Management

Park University
Kansas City, MO
05.1998

Skills

  • Standard Operating Procedures Understanding
  • Operational Efficiency
  • Training Materials and Documentation
  • Change Management
  • Issue Resolution
  • Constructive Feedback
  • Compliance Requirements
  • Effective Customer Communication
  • Verbal and Written Communication
  • Social Perceptiveness
  • Analytics Skills
  • Professional Development
  • Project Management
  • Employee Relations
  • Active Listening
  • Customer Satisfaction

Accomplishments

    2020 Masters Inductee

    2019 Premier Award

    2013 Premier Award

    2004 Premier Award

    2003 Premier Award

    2002 Premier Award

Affiliations

Certified Medical Representative (CMR)

Veteran US Army

Additional Information

2023 I&I FUEL leadership program (ABM leadership track)

2023 Leadership Lab

2022 to current FRM national compliance team lead

2023 Specialty Pharmacy Development team lead

2023 Eastern Region recognition champion


Timeline

FRM (Field Reimbursement Manager)

Pfizer
01.2022 - Current

SHR (Specialty Healthcare Representative)

Pfizer
01.2013 - 01.2022

DSR (District Sales Representative)

Pfizer
01.2007 - 01.2013

PHR (Primary Healthcare Representative)

Pfizer
01.2000 - 01.2007

Account Manager

Abbott
01.1998 - 01.2000

Medical NCO

Army
01.1990 - 01.1998

Bachelor of Science - Human Resources Management

Park University

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John Tedeschi