Johnecia Allen
Summary
Seeking to obtain a healthcare facility position that provides growth and advancement opportunities displaying hard work, self-motivation, and commitment within the areas of patient care and research.
Overview
13
13
years of professional experience
Work History
Reference Test Clerk
Labcorp
08.2016 - Current
- Prepare laboratory specimens for various analysis and testing
- Research, troubleshoot and resolve customer and specimen problems
- Send test requests to proper location and release test results
- Assist clients with any specimen related requests or inquires
- Process specimens to be sent out to additional facilities
- Provide support to various areas of laboratory
- Perform sample sorting, racking and retrieving
- Prepare record logs in timely and efficient manner
- Maintain clean and safe work environment
Customer Service Representative
Olive Garden
08.2011 - 08.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Buffalo Wild Wings
03.2014 - 04.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Biology
University of Houston
2014
High School Diploma -
Jack Yates High School
2010
Skills
- Administrative support
- Communication skills
- Customer service
- Interpersonal and detail-oriented
- Leadership and willingness to learn
- Microsoft windows
- Problem solving
- Strong work ethic
- Team work
- Telephone skills
- Medical terminology
Timeline
Reference Test Clerk
Labcorp
08.2016 - Current
Server
Buffalo Wild Wings
03.2014 - 04.2014
Customer Service Representative
Olive Garden
08.2011 - 08.2016
Bachelor of Science - Biology
University of Houston
High School Diploma -
Jack Yates High School