Johneese Jessen
Hospitality
Newbury,MA
Summary
A seasoned hospitality expert with a track record of elevating the guest experience through creative mixology and impeccable service. Demonstrated leadership in bar management, including inventory control and staff training. Known for reliability, hard work and dedication. Voted People's Choice Best Bartender in Newburyport, 2019.
Overview
11
11
years of professional experience
1
1
Tips certified
1
1
Allergy certified
Work History
Bartender/Server
Carmine's
11.2023 - Current
- Assisted with inventorying beverage stock and bar supplies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bartender/ Server/ Bar Manager
The Poynt, Wolfe Restaurant Group
09.2013 - Current
- Exercise exceptional hospitality skills and demonstrate the ability to create a large regular following
- Hiring, training, and scheduling of bar employees
- Schedule weekly orders and maintain inventory
- Setup and service of wine dinners and special occasion dinners
- Proficient in POS systems and cash handling
- 2013-2015 worked for their sister restaurant The Cottage in Wellesley
- Relocated to NBPT is 2015 as part of the opening training team at The Poynt
Lead Bartender/Bar Manager
Vera Ristorante
06.2020 - 06.2023
- Perform bar management responsibilities such as beverage menu development, recipe creation, weekly ordering, monthly inventory
- Provide superior and timely service to guests in a fast-paced environment, navigating them through specialty cocktail, wine pairings, and food menus
- Confirm, Communicate, and handle any allergy during dining
- Lead the opening, closing, organization, and cleanliness of bar
- Assist with bar management responsibilities including but not limited to: batching, receiving orders, recipe creation
- Maintain knowledge of extensive wine list, specializing in Italian wines
Skills
- POS systems
- Cash handling
- Beverage menu development
- Recipe creation
- Specialty cocktail knowledge
- Allergy handling
- Creative mixology
- Liquor knowledge
- Beer knowledge
- Wine knowledge
Certification
- TIPs Alcohol Handling Certification
- Allergen Awareness Certification
Timeline
Bartender/Server
Carmine's
11.2023 - Current
Lead Bartender/Bar Manager
Vera Ristorante
06.2020 - 06.2023
Bartender/ Server/ Bar Manager
The Poynt, Wolfe Restaurant Group
09.2013 - Current
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