Johneishe Lloyd
Detroit,MI
Summary
Motivated Customer Service Representative capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5 plus years background in maintaining customer satisfaction and contributing to company success.
Overview
14
14
years of professional experience
Work History
Health Care Aide
New Beginnings
03.2020 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Kept accurate records of patients' care, condition, and progress.
Front Desk Receptionist
Concentrix
02.2016 - 03.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, fixing and restoring machines to peak performance.
- Responded to managers requests for products, services and company information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Cashier Sales Associate
K-Mart
03.2010 - 06.2015
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Welcomed customers and helped determine their needs.
Education
GED -
Online
Detroit, MI2014
Skills
- Reliable team player
- Patient Care
- Supply Restocking
- First Aid Training
- Teamwork and Collaboration
Accomplishments
- Customer Relations
Earned highest marks for customer satisfaction. Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product.
Timeline
Health Care Aide
New Beginnings
03.2020 - Current
Front Desk Receptionist
Concentrix
02.2016 - 03.2020
Cashier Sales Associate
K-Mart
03.2010 - 06.2015
GED -
Online