Johneli Gutierrez
2727 Treble Creek Apt 235,TX
Summary
Dynamic and reliable professional with extensive experience at Twin Peaks Restaurants, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for developing loyal clientele and fostering teamwork, while maintaining compliance with health regulations. Strong multitasking skills complemented by a friendly, outgoing personality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Care Teachers Assistant
Pillars Christian Learning Center
07.2025 - Current
- Designed and implemented individualized learning plans to support diverse student needs.
- Facilitated engaging classroom activities to promote social and emotional development.
- Collaborated with parents and guardians to enhance communication regarding student progress.
- Monitored student behavior and provided constructive feedback to foster a positive learning environment.
- Developed instructional materials that aligned with curriculum standards and learning objectives.
Bartender, Server
Twin Peaks Restaurants
12.2023 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed inventory levels, ensuring timely restocking of bar supplies and minimizing waste.
- Crafted signature cocktails and maintained high-quality beverage standards during peak service hours.
Customer Service Representative
Patient Financial Services
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Assistant Teacher
Little Tikes Daycare
01.2023 - 06.2023
- Assisted in developing and implementing age-appropriate lesson plans to enhance children's learning experiences.
- Fostered nurturing environment by supporting children's emotional, social, and cognitive development through structured activities.
- Collaborated with lead teacher to assess individual student needs and tailor educational approaches accordingly.
- Supervised classroom activities to ensure safety and compliance with childcare regulations and standards.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
High School Diploma -
Crystal City High School
05-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Clear and effective communication
- Complex Problem-solving
Certification
- BLS certification
- CPR certification
Languages
Spanish
Native or Bilingual
Timeline
Childcare Care Teachers Assistant
Pillars Christian Learning Center
07.2025 - Current
Bartender, Server
Twin Peaks Restaurants
12.2023 - 06.2025
Customer Service Representative
Patient Financial Services
08.2023 - 01.2024
Childcare Assistant Teacher
Little Tikes Daycare
01.2023 - 06.2023
High School Diploma -
Crystal City High School
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