John Elie Martin
Des Plaines,IL
Summary
Aspiring IT Support professional with a background in cybersecurity and strong troubleshooting skills. Experienced in technical support, networking fundamentals, and Windows systems. Capable of efficiently resolving technical issues and delivering user support. Aiming to contribute to a Tech Level 1 role while gaining hands-on IT experience in a collaborative environment.
Overview
8
8
years of professional experience
Work History
Bay Captain Operator
Tower Semiconductor
San Antonio, Texas
07.2024 - 05.2026
- Collaborated with engineers to optimize equipment performance, minimizing downtime.
- Led production teams to streamline semiconductor manufacturing processes, enhancing workflow efficiency.
- Supervised team of employees, creating a positive atmosphere that increased employee engagement.
- Trained new staff on operational protocols and safety standards.
Manager Trainee
Chic-Fil-A
San Antonio, Texas
11.2023 - 07.2024
- Implemented customer service strategies that enhanced guest satisfaction and built loyalty.
- Maintained up-to-date knowledge of company offerings to effectively assist customers and support team members.
- Collaborated with customers to identify needs and address diverse issues effectively.
- Resolved staff conflicts through open dialogue, fostering a collaborative work environment.
Shift Manager
McDonald's
03.2018 - 06.2023
- Trained and mentored new employees on policies and job responsibilities, facilitating effective team integration.
- Trained new employees on company policies and job responsibilities, promoting seamless team integration.
- Delegated tasks with clear instructions, enhancing team coordination.
- Resolved escalated customer issues, applying problem-solving skills to uphold company values.
Education
Bachelor of Science - Cybersecurity
Hallmark University
San Antonio, TX05-2026
Skills
- Incident response
- Cybersecurity fundamentals
- Network troubleshooting
- Windows administration
- Information protection
- Service support
- Critical thinking
- Decision-making
- Team leadership
- Team collaboration
- Verbal and written communication
- Self-motivation
Languages
English
Timeline
Bay Captain Operator
Tower Semiconductor
07.2024 - 05.2026
Manager Trainee
Chic-Fil-A
11.2023 - 07.2024
Shift Manager
McDonald's
03.2018 - 06.2023
Bachelor of Science - Cybersecurity
Hallmark University