Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnell Burts

Orange City,FL

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

13
13
years of professional experience

Work History

Case Manager

SMA Healthcare
02.2025 - 06.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Counselor II

Children's Home Society and Family Services
02.2024 - 08.2024
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.

City Mail Carrier

United States Post Office
06.2017 - 06.2023
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.

Mental Health Counselor

Jersey City Medical Center
02.2012 - 04.2017
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.

Education

Bachelor of Arts - Communications

Saint Peter's University
Jersey City, NJ
05-2008

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Case Manager

SMA Healthcare
02.2025 - 06.2025

Counselor II

Children's Home Society and Family Services
02.2024 - 08.2024

City Mail Carrier

United States Post Office
06.2017 - 06.2023

Mental Health Counselor

Jersey City Medical Center
02.2012 - 04.2017

Bachelor of Arts - Communications

Saint Peter's University

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