Johnell Clay
Phoenix,AZ
Summary
Hardworking Manager with excellent workload coordination and job delegation abilities. Outgoing personalities foster positive interactions among colleagues and establish inclusive employee training settings. Efficient data gathering leads to more accurate documentation and improved supply chain operations. Enjoys working in difficult tasks while being cool and composed in stressful situations. Highly driven, eager to take on new tasks. Strong work ethic, flexibility, and excellent interpersonal skills. Highly organized, proactive, and timely, with a team-oriented mindset.
Overview
4
4
years of professional experience
Work History
Operations Manager
Crossroads DSP
Grimes, IA
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Supported accident investigations and prepared related paperwork.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Driver Manager
Now RX
Pho, AZ
11.2020 - 10.2022
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Managed the daily operations of a fleet of drivers and vehicles.
- Trained new hires on company policies, procedures and safety protocols.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Created reports on driver performance, accident statistics, fuel usage.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Provided guidance to drivers regarding proper loading techniques or hazardous material handling.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Phoenix, AZ06-2025
GED -
Phoenix College Preparatory Academy
Phoenix, AZ05-2010
Skills
- Proficient in statistical analysis
- Experienced in qualitative research methods
- Skilled in psychological assessment
- Strong written and verbal communication skills
- Problem-Solving
- Performance monitoring
- Process Improvement
- Employee Motivation
- Decision-Making
- Continuous improvements
- Team Building/Leadership
- Cross-Functional Communication
- Interpersonal Communication
Knowledge Summary
- In-depth knowledge of cognitive-behavioral therapy
- Understanding of developmental psychology
- Experience with psychological testing and measurement
- Familiarity with DSM-5 criteria
- Understanding of various psychological theories and concepts
- Knowledge of research methods and statistical analysis
- Familiarity with ethical guidelines in psychology
- Awareness of cultural diversity and its impact on psychological processes
Timeline
Operations Manager
Crossroads DSP
02.2023 - Current
Driver Manager
Now RX
11.2020 - 10.2022
Bachelor of Arts - Psychology
University of Arizona Global Campus
GED -
Phoenix College Preparatory Academy