Summary
Overview
Work History
Education
Skills
Timeline
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Johnell Murphy

Tualatin,OR

Summary

Accomplished and goal-driven, possessing extensive expertise in forging strategic partnerships, cultivating long-term client relationships, and unlocking new profit channels. Ability to expand professional networks and influence key decision-makers allows for crafting innovative strategies that drive revenue growth, optimize processes, and elevate operational performance. Collaborative team leader with a deep background in customer relationship management, consistently delivering exceptional business outcomes and sustainable competitive advantages.

Overview

7
7
years of professional experience

Work History

MODULE ENGENEERING TECHNICIAN

Intel
02.2024 - Current
  • Support installation, calibration, and maintenance of semiconductor manufacturing equipment to ensure optimal performance and minimal downtime.
  • Conduct regular diagnostics and routine inspections, identifying and resolving technical issues swiftly.
  • Collaborate with engineering, production, and quality assurance teams to recommend and implement process improvements.
  • Maintain accurate technical records and generate detailed reports on equipment performance and maintenance activities.
  • Ensure compliance with rigorous safety protocols and industry standards within a high-precision manufacturing environment.
  • Train new technicians on standard operating procedures, ensuring consistency across the team.

SUPERVISOR, MERCHANT EXPERIENCE

DoorDash
01.2023 - 12.2023
  • Lead a team of 20 representatives while analyzing Merchant Experience data, sharing insights with management and stakeholders.
  • Built and maintained strong relationships with cross-functional teams, understanding their needs and challenges, and working to improve overall working relationships between departments/teams.
  • Continuously improve merchant experiences by optimizing workflows, simplifying processes, and enhancing overall efficiency.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.


SENIOR MERCHANT EXPERIENCE PARTNER

DoorDash
06.2021 - 12.2022
  • Enhanced brand interactions and internal cross-functional collaboration, leading to 50% reduction in Time to Resolution (TTR) and notably influencing Service Level Agreements (SLAs).
  • Conducted diverse virtual sessions with clients, ranging from comprehensive program reviews to hands-on end-user platform training.
  • Delivered comprehensive business, technical, and product insights to bolster sales initiatives.
  • Built & maintained dashboards for the Merchant Experience Partners to ensure data accuracy, consistency and integrity.
  • Effectively coordinated and planned all aspects of quarterly projects with stakeholders & cross- functional teams.
  • Established POS Integrations & support strategies for the Merchant Experience Partner organization.
  • Trained and developed Merchant Experience Partners & cross-functional teams on how POS integrations work while collaborating with operations teams to create efficient processes.
  • Improve through experimentation using data driven decision making to run tests on daily operational processes to keep Merchant Experience Partners efficient for our Merchants.

PROJECT MANAGER, MERCHANT EXPERIENCE

DoorDash
03.2019 - 05.2021
  • Elevated a team of 4 technical specialists to a proficient unit of 10 experts in just one year by discerning patterns in key performance indicators (KPIs) and instituting streamlined workflows via internal system integrations.
  • This achievement translated into a noteworthy upswing in productivity accompanied by reductions in both Time to Resolution (TTR) and Service Level Agreements (SLAs).
  • Pioneered POS integration and support strategies for the Merchant Experience Partner organization.
  • Trained and nurtured Merchant Experience Partners and cross-functional teams in POS integration processes, collaborating with operations for efficient workflows.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

ROUTE SALES REPRESENTATIVE

Frito-Lay
11.2017 - 02.2019
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Maintained up-to-date knowledge of products and services to address customer inquiries.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.

Education

Accounting

Azusa Pacific University
Azusa, CA

Business Administration And Management

Sterling College
Sterling, KS

Skills

  • Customer Experience Optimization
  • Reporting and Performance Analysis
  • Cross-Functional Collaboration
  • Strong Organizational Skills
  • Professional Skill Coaching
  • SQL Proficient
  • Creative Solution Development
  • Strategic Project Management

Timeline

MODULE ENGENEERING TECHNICIAN

Intel
02.2024 - Current

SUPERVISOR, MERCHANT EXPERIENCE

DoorDash
01.2023 - 12.2023

SENIOR MERCHANT EXPERIENCE PARTNER

DoorDash
06.2021 - 12.2022

PROJECT MANAGER, MERCHANT EXPERIENCE

DoorDash
03.2019 - 05.2021

ROUTE SALES REPRESENTATIVE

Frito-Lay
11.2017 - 02.2019

Accounting

Azusa Pacific University

Business Administration And Management

Sterling College

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Johnell Murphy