Johnell Murphy
Tualatin,OR
Summary
Accomplished and goal-driven, possessing extensive expertise in forging strategic partnerships, cultivating long-term client relationships, and unlocking new profit channels. Ability to expand professional networks and influence key decision-makers allows for crafting innovative strategies that drive revenue growth, optimize processes, and elevate operational performance. Collaborative team leader with a deep background in customer relationship management, consistently delivering exceptional business outcomes and sustainable competitive advantages.
Overview
7
7
years of professional experience
Work History
MODULE ENGENEERING TECHNICIAN
Intel
Hillsboro, OR
02.2024 - Current
- Support installation, calibration, and maintenance of semiconductor manufacturing equipment to ensure optimal performance and minimal downtime.
- Conduct regular diagnostics and routine inspections, identifying and resolving technical issues swiftly.
- Collaborate with engineering, production, and quality assurance teams to recommend and implement process improvements.
- Maintain accurate technical records and generate detailed reports on equipment performance and maintenance activities.
- Ensure compliance with rigorous safety protocols and industry standards within a high-precision manufacturing environment.
- Train new technicians on standard operating procedures, ensuring consistency across the team.
SUPERVISOR, MERCHANT EXPERIENCE
DoorDash
Tualatin, OR
01.2023 - 12.2023
- Lead a team of 20 representatives while analyzing Merchant Experience data, sharing insights with management and stakeholders.
- Built and maintained strong relationships with cross-functional teams, understanding their needs and challenges, and working to improve overall working relationships between departments/teams.
- Continuously improve merchant experiences by optimizing workflows, simplifying processes, and enhancing overall efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
SENIOR MERCHANT EXPERIENCE PARTNER
DoorDash
Phoenix, AZ
06.2021 - 12.2022
- Enhanced brand interactions and internal cross-functional collaboration, leading to 50% reduction in Time to Resolution (TTR) and notably influencing Service Level Agreements (SLAs).
- Conducted diverse virtual sessions with clients, ranging from comprehensive program reviews to hands-on end-user platform training.
- Delivered comprehensive business, technical, and product insights to bolster sales initiatives.
- Built & maintained dashboards for the Merchant Experience Partners to ensure data accuracy, consistency and integrity.
- Effectively coordinated and planned all aspects of quarterly projects with stakeholders & cross- functional teams.
- Established POS Integrations & support strategies for the Merchant Experience Partner organization.
- Trained and developed Merchant Experience Partners & cross-functional teams on how POS integrations work while collaborating with operations teams to create efficient processes.
- Improve through experimentation using data driven decision making to run tests on daily operational processes to keep Merchant Experience Partners efficient for our Merchants.
PROJECT MANAGER, MERCHANT EXPERIENCE
DoorDash
Phoenix, AZ
03.2019 - 05.2021
- Elevated a team of 4 technical specialists to a proficient unit of 10 experts in just one year by discerning patterns in key performance indicators (KPIs) and instituting streamlined workflows via internal system integrations.
- This achievement translated into a noteworthy upswing in productivity accompanied by reductions in both Time to Resolution (TTR) and Service Level Agreements (SLAs).
- Pioneered POS integration and support strategies for the Merchant Experience Partner organization.
- Trained and nurtured Merchant Experience Partners and cross-functional teams in POS integration processes, collaborating with operations for efficient workflows.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
ROUTE SALES REPRESENTATIVE
Frito-Lay
Phoenix, AZ
11.2017 - 02.2019
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Maintained up-to-date knowledge of products and services to address customer inquiries.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Education
Accounting
Azusa Pacific University
Azusa, CABusiness Administration And Management
Sterling College
Sterling, KSSkills
- Customer Experience Optimization
- Reporting and Performance Analysis
- Cross-Functional Collaboration
- Strong Organizational Skills
- Professional Skill Coaching
- SQL Proficient
- Creative Solution Development
- Strategic Project Management
Timeline
MODULE ENGENEERING TECHNICIAN
Intel
02.2024 - Current
SUPERVISOR, MERCHANT EXPERIENCE
DoorDash
01.2023 - 12.2023
SENIOR MERCHANT EXPERIENCE PARTNER
DoorDash
06.2021 - 12.2022
PROJECT MANAGER, MERCHANT EXPERIENCE
DoorDash
03.2019 - 05.2021
ROUTE SALES REPRESENTATIVE
Frito-Lay
11.2017 - 02.2019
Accounting
Azusa Pacific University
Business Administration And Management
Sterling College