Johnell Wearen
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
Rochester, New York
02.2024 - Current
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Direct Support Professional
Lifetime Assistance
Rochester, NY
04.2023 - 12.2023
- Was a [A.R.M] Assistant resident manager
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Provided guidance and support to ensure safety of individuals served.
Cook
Texas Roadhouse Restaurant
Rochester, New York
07.2022 - 07.2023
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Team Leader
Burger King
Rochester, New York
06.2017 - 03.2018
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Culinary Arts
Olympia High School
Rochester, NY06.2018
Skills
- Progress Documentation
- Care Delivery
- Patient Management
- Appointment Scheduling
- Direct Patient Care
- Medication Administration
- Transportation assistance
- Customer Service Management
- Creative Problem-Solving
- Conflict Resolution
- Team Supervision
- Team motivation
- Positive Attitude
- Team Leadership
- Motivational Leadership
References
References available upon request.
Timeline
Shift Leader
McDonald's Restaurant
02.2024 - Current
Direct Support Professional
Lifetime Assistance
04.2023 - 12.2023
Cook
Texas Roadhouse Restaurant
07.2022 - 07.2023
Team Leader
Burger King
06.2017 - 03.2018
Culinary Arts
Olympia High School