Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Johnella Johnson

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist/Insurance Coordinator

Sweetwater Dental Studio
Sugarland, TX
09.2023 - Current
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Coordinated pick-up and delivery of express mail services.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Completed basic bookkeeping and document filing.
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted customers warmly and made them feel welcome.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.

Billing Coordinator

Hollywood Dental
Houston, TX
03.2018 - 09.2023
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Collected, posted and managed patient account payments.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Submitted claims to insurance companies.

Manager

Willowbrook Dental Specialists
Houston, TX
02.2014 - 08.2018
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored staff performance and addressed issues.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Delegated work to staff, setting priorities and goals.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Willowridge High School
Houston, TX
06-1992

Skills

  • Correspondence typing
  • Appointment confirmation
  • Spreadsheet tracking
  • Mail coordination
  • Office organization
  • Front office management
  • Client communication
  • Administrative skills
  • Filing and sorting
  • Staff management
  • Appointment scheduling
  • Phone etiquette
  • Office management
  • Multitasking and organization

References

References available upon request.

Timeline

Front Desk Receptionist/Insurance Coordinator

Sweetwater Dental Studio
09.2023 - Current

Billing Coordinator

Hollywood Dental
03.2018 - 09.2023

Manager

Willowbrook Dental Specialists
02.2014 - 08.2018

High School Diploma -

Willowridge High School

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Johnella Johnson