Johnelle Harris
Customer Service Representative
293 Phillips Dr Magnolia,DE
Summary
Driven to exceed expectations, leveraged active listening and problem-solving skills at Delaware E-zpass to enhance customer loyalty and resolve complaints efficiently. As a Sales Associate and Account Specialist, I consistently achieved sales targets and managed client accounts with precision, fostering team growth and surpassing goals through strategic planning and exceptional service. Also learned to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Delaware E-zpass
Dover, DE
07.2008 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted new hires associates while walking the floor during training classes
- Assisted in there work from home program
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Once Upon A Child
Dover, DE
03.2007 - 06.2008
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Account Specialist and Advisor
M.B.N.A
01.2001 - 11.2006
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Mentored junior team members, offering guidance and support for their professional growth and development within the Account Specialist role.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE 05.2001 -
Skills
Problem-solving abilities
Problem Resolution
Team Development
Active Listening
Timeline
Customer Service Representative
Delaware E-zpass
07.2008 - Current
Sales Associate
Once Upon A Child
03.2007 - 06.2008
High School Diploma -
Caesar Rodney High School
05.2001 -
Account Specialist and Advisor
M.B.N.A
01.2001 - 11.2006
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