Johnelle Holmes
Macomb,MI
Summary
Proven to enhance guest experiences and satisfaction, I leveraged exceptional communication and multitasking abilities at Fifth Ave. Valet. Specializing in conflict resolution and guest services, I significantly improved client retention. My adeptness in both customer service and efficient resourcefulness ensures superior service delivery and operational efficiency, contributing to a positive and inclusive atmosphere for diverse clientele.
Overview
6
6
years of professional experience
Work History
Concierge
Fifth Ave. Valet
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Service Industry Worker / Cleaner
Self Employed Services
02.2019 - 03.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reported defective products or machinery to supervisor.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Helped in development of new procedures and processes to improve work performance.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
- Managed multiple concurrent projects successfully while adhering to strict timelines and budget constraints.
- Oversaw daily operations of the department efficiently by delegating tasks appropriately based on individual strengths.
- Increased employee retention rates through thoughtful feedback, recognition programs, and opportunities for growth and development.
- Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and developing action plans to address them effectively.
- Optimized inventory management by implementing an organized system for tracking stock levels and ordering supplies as needed.
- Evaluated vendor proposals to select the most cost-effective options for goods and services procurement.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved overall profitability for the company.
- Implemented cost-saving measures, reducing overhead expenses without compromising product quality or employee satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Developed and implemented comprehensive cleaning plan for entire building.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
Nail Technician
Self Employed Services
01.2019 - 02.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Contributed to the salon''s cohesive brand image by maintaining a polished appearance and professional demeanor at all times.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Participated in local community events as a representative of the salon, showcasing our offerings to potential clientele within the area.
- Cleaned and sanitized tools and equipment before each client.
- Offered personalized services according to needs and preferences.
- Designed creative nail art designs and patterns.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Grew repeat client base through effective marketing and customer service.
- Followed proper safety and sanitation guidelines while performing nail services.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Assisted customers in selecting and applying appropriate nail colors.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Educated clients on proper use of salon products.
- Administered polishes, creams and cuticle oils.
- Executed pedicures and manicures using professional quality products and tools.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Provided clients with advice and education on best nail care practices.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Ged -
Hazel Park High School
Hazel Park, MI06.2010
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining Composure
- Guest Relations
- Detail-oriented approach
- Polite telephone etiquette
- Safety Procedures
- Interpersonal communications
- Conflict Resolution
- Administrative Support
- Cash Handling
- Reliable punctuality
- Event Planning
- Effective Decision Making
- Quality Assurance
- Community Relations
- Superior organization
- Advanced Time Management
- Hospitality service expertise
- Guest accommodations
- Efficient resourcefulness
- Networking capabilities
- Discreet confidentiality
- Extensive local knowledge
- Accurate record keeping
- Bookkeeping
- Housekeeping
- Reporting capabilities
- Clear Communication
- Office Support
- Excellent Communication
- Team building
- Guest Errands
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Multitasking Abilities
Timeline
Concierge
Fifth Ave. Valet
03.2024 - Current
Service Industry Worker / Cleaner
Self Employed Services
02.2019 - 03.2024
Nail Technician
Self Employed Services
01.2019 - 02.2024
Ged -
Hazel Park High School