Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnelle Holmes

Macomb,MI

Summary

Proven to enhance guest experiences and satisfaction, I leveraged exceptional communication and multitasking abilities at Fifth Ave. Valet. Specializing in conflict resolution and guest services, I significantly improved client retention. My adeptness in both customer service and efficient resourcefulness ensures superior service delivery and operational efficiency, contributing to a positive and inclusive atmosphere for diverse clientele.

Overview

6
6
years of professional experience

Work History

Concierge

Fifth Ave. Valet
03.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Service Industry Worker / Cleaner

Self Employed Services
02.2019 - 03.2024
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
  • Developed innovative solutions for complex problems, leading to increased operational effectiveness.
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Helped in development of new procedures and processes to improve work performance.
  • Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
  • Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
  • Managed multiple concurrent projects successfully while adhering to strict timelines and budget constraints.
  • Oversaw daily operations of the department efficiently by delegating tasks appropriately based on individual strengths.
  • Increased employee retention rates through thoughtful feedback, recognition programs, and opportunities for growth and development.
  • Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and developing action plans to address them effectively.
  • Optimized inventory management by implementing an organized system for tracking stock levels and ordering supplies as needed.
  • Evaluated vendor proposals to select the most cost-effective options for goods and services procurement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved overall profitability for the company.
  • Implemented cost-saving measures, reducing overhead expenses without compromising product quality or employee satisfaction.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Monitored and verified merchandise for proper prices and labels.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
  • Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.

Nail Technician

Self Employed Services
01.2019 - 02.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Boosted salon revenue by upselling additional services and retail products to clients.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Contributed to the salon''s cohesive brand image by maintaining a polished appearance and professional demeanor at all times.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
  • Participated in local community events as a representative of the salon, showcasing our offerings to potential clientele within the area.
  • Cleaned and sanitized tools and equipment before each client.
  • Offered personalized services according to needs and preferences.
  • Designed creative nail art designs and patterns.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Performed detailed trimming, filing and other nail services.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Grew repeat client base through effective marketing and customer service.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Educated clients on proper use of salon products.
  • Administered polishes, creams and cuticle oils.
  • Executed pedicures and manicures using professional quality products and tools.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Provided clients with advice and education on best nail care practices.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.

Education

Ged -

Hazel Park High School
Hazel Park, MI
06.2010

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Proactive attitude
  • Guest Services
  • Telephone Etiquette
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Training and mentoring
  • Guest experiences
  • Maintaining Composure
  • Guest Relations
  • Detail-oriented approach
  • Polite telephone etiquette
  • Safety Procedures
  • Interpersonal communications
  • Conflict Resolution
  • Administrative Support
  • Cash Handling
  • Reliable punctuality
  • Event Planning
  • Effective Decision Making
  • Quality Assurance
  • Community Relations
  • Superior organization
  • Advanced Time Management
  • Hospitality service expertise
  • Guest accommodations
  • Efficient resourcefulness
  • Networking capabilities
  • Discreet confidentiality
  • Extensive local knowledge
  • Accurate record keeping
  • Bookkeeping
  • Housekeeping
  • Reporting capabilities
  • Clear Communication
  • Office Support
  • Excellent Communication
  • Team building
  • Guest Errands
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Time Management
  • Multitasking Abilities

Timeline

Concierge

Fifth Ave. Valet
03.2024 - Current

Service Industry Worker / Cleaner

Self Employed Services
02.2019 - 03.2024

Nail Technician

Self Employed Services
01.2019 - 02.2024

Ged -

Hazel Park High School
Johnelle Holmes