Johnelle Richards
Killeen,Texas
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
Work History
Teacher
Renaissance Charter School
Fort Lauderdale, FL
09.2024 - 01.2025
- Dedicated and passionate educator with extensive knowledge in teaching and updating instructional methods
- Committed to mentoring students to boost engagement and overall success
- Outgoing, friendly, and highly attentive to detail
- Enthusiastic Teacher with superb leadership and communication skills
- Easily cultivates trusting and productive relationships with students, parents, teachers and administration
- Creates, monitors and sustains disciplined school culture of high academic and behavioral standards
Teacher
North Broward academy of excellence
Fort Lauderdale, FL
09.2022 - 06.2024
- Dedicated and passionate educator with extensive knowledge in teaching and updating instructional methods
- Committed to mentoring students to boost engagement and overall success
- Outgoing, friendly, and highly attentive to detail
- Enthusiastic Teacher with superb leadership and communication skills
- Easily cultivates trusting and productive relationships with students, parents, teachers and administration
- Creates, monitors and sustains disciplined school culture of high academic and behavioral standards
Customer Service Representative
Concentrix
Fort Lauderdale, FL
01.2022 - 05.2022
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Seasoned Call Center Representative with background in providing high-quality customer service through effective communication
- Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure
- Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution
- Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller
Front Desk Receptionist
Multiple Shades
Fort Lauderdale, FL
06.2021 - 05.2022
- Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities
- Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction
- Organized and flexible with proven performance in fast-paced, high-stress environments
- Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records
- Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members
- Demonstrated ability to improve office processes for better workflow and client satisfaction
- Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously
Customer Service Representative
Xerox Services
Kingston, Jamaica
09.2017 - 04.2021
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
Pool Service Manager
HIGH SIERRA POOLS
Arlington, VA
04.2015 - 12.2016
- Diligent professional with many years of experience maintaining seamless business operations
- Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements
- Exceptional skills in inventory management, loss prevention, and vendor negotiation
- Versatile manager with background in coordinating diverse teams and managing complex projects
- Skilled in strategic planning, operational improvement, and fostering collaborative environments
- Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality
- Successfully implemented innovative solutions that resulted in positive organizational changes
Education
Bachelors of Education - Family and Consumer Science
University of Technology
Kingston, Jamaica03.2025
GED -
Wolmers High School For girls
Kingston, Jamaica08.2012
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Leadership
- Microsoft excel
- Microsoft word
- Documentation review
- Effective feedback
References
References available upon request.
Timeline
Teacher
Renaissance Charter School
09.2024 - 01.2025
Teacher
North Broward academy of excellence
09.2022 - 06.2024
Customer Service Representative
Concentrix
01.2022 - 05.2022
Front Desk Receptionist
Multiple Shades
06.2021 - 05.2022
Customer Service Representative
Xerox Services
09.2017 - 04.2021
Pool Service Manager
HIGH SIERRA POOLS
04.2015 - 12.2016
Bachelors of Education - Family and Consumer Science
University of Technology
GED -
Wolmers High School For girls
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