Johnelle Pua Low

• Manages a KS alumni cohort enrolled in two and four-year colleges, technical and vocational schools with a focus on persistence and graduation.
• Develops and delivers informational programs and workshops targeted towards academic preparedness, career development, financial resources, social activities and supplemental support services.
• Provides support with higher education academic advising, career readiness, social integration, and possible transfer options.
• Implements alumni centered strategies to increase higher education persistence during key post-high milestone transitions.
• Conducts thorough assessments of alumni cohort needs prior to developing tailored transition plans, ensuring alignment with organizational goals and objectives.
• Researches and leverages higher education industry knowledge of trends and best practices to inform decision-making processes building.
• Consistently collects, updates and assesses alumni data including contact information, credit transferability, financial awards, grades, etc. to support retention and program improvement.

Promoted safe working practices to maintain compliance with established policies and procedures.

• Mentored departmental team, boosting efficiency, success and morale among employees. Implemented cost reductions and developed reporting procedures and systems.
• Implemented workflow processes and production of the TargetX product for KS program applications.

• Continue managing the operations team, and in addition, plan, organize and attend various recruitment events
• Establish enrollment goals and objectives for both the operations and recruitment teams
• Coordinate the implementation of on-going training and professional development modules
• Oversee the management of mainland territory markets to reach established university goals
• Develop and recommend the format and content of marketing materials for prospective students and families
• Create and maintain partnerships with community educators, alumni and families
• Maintain regular contact with division and program directors concerning course equivalencies, articulation agreements, student questions, and program degree requirements
• Develop and implement recruitment plans and new initiatives for the mainland region.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.

• Primary leader for the operations team which manages and directs the day to day programming and activities for the admission office
• Hires, trains and supervises staff and student worker teams
• Develops and implements timely and efficient written and electronic correspondence with the prospective applicant pool
• Continually creates or recommends processes for records and communications management
• Coordinates with IT and specific departmental teams to deliver training programs for the enrollment division
• Develop an annual/quarterly schedule and delivery calendar that includes project plans and budget management
• Works closely with the university community to increase student retention as it is related to the overall strategic goals from the board of directors.

• Responsible for maintaining daily operational standards, inventory control, and technological training
• Provide communication of store objectives and results, follow up to directives, delegate tasks, implement policy and procedures, and assist in superior customer service
• Responsible for the sales floor merchandising presentations, pricing and in-stock levels
• Compile and organize sales, merchandise and income flow reports
• Maintains and coordinates yearly marketing and planning calendar
• Lead role of store social media campaigns, including Facebook, Four Square, Yelp, and Pinterest
• Implements and maintains store policies on customer confidentiality
• Represents company at industry conferences, spearheads committees, and coordinates large scale special events.

• Establish and implement short and long-term organizational recruitment objectives and practices
• Analyze and develop leveraging model for financial aid
• Take a lead role in developing and managing correspondence, admission letter flow and recruitment publications for prospects students
• Maintain positive working relationships with advisors and academic department heads to facilitate curriculum development and major program discontinuation
• Maintain duties described under previous title.

• Assist with the development of a national comprehensive outreach program
• Cultivate relationships with academic deans and department advisors to streamline talent and merit scholarship awards
• Coordinate communication between and among current students and accepted and prospective applicants
• Implement and manage local pipeline programs for high school and community college students
• Maintain duties described under previous title.