John Eric Evans

Job performed remotely.

Secured optimal settlements for total loss claims by initiating contact with insurance providers, dealerships, and clients.
Diligently tracked payments made by insurance carriers to Toyota, BMW, Mercedes Benz, and Ally Financial through consistent follow-ups.
Conducted daily double-blind calculations on numerous claims while accurately categorizing and coding settlement documents.
Resolved payment discrepancies promptly by engaging adjusters and handling escalations effectively.
Enhanced team collaboration through effective communication strategies on Microsoft Teams.
Streamlined claims process management using Salesforce tools for efficient tracking.
Managed multiple tasks including outbound calls, emails, and document verification to ensure claim calculation precision.
Participated in ongoing training sessions to align with shifting company objectives.

Job performed remotely.
1. Coordinated with high-end providers and customers via phone and email to guarantee precise gift deliveries.
2. Cultivated relationships with luxury online businesses to streamline Luxylist order processing.
3. Ensured timely handling of returns and exchanges by monitoring order team accuracy.
4. Facilitated smooth gift deliveries from admirers to celebrity influencers through effective communication channels.

• Tracked shipment status using various online tools such as FedEx or UPS.
• Communicated with suppliers to track shipments and resolve issues.
• Collaborated with internal departments to ensure customer satisfaction.
• Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.

Tailored communication solutions for businesses by assessing unique client needs.
Established strong partnerships with various carriers and providers for optimal service delivery.
Developed comprehensive understanding of client requirements to drive effective solutions.
Maintained ongoing engagement with clients to refine communication strategies.

• Managed client relationships to ensure effective communication and support.
• Coordinated project timelines and deliverables with internal teams and clients.
• Analyzed market trends to inform sales strategies and client recommendations.
• Developed training materials for onboarding new partners and staff members.
• Collaborated with cross-functional teams to enhance service offerings and efficiency.
• Researched potential vendors to expand partnership opportunities for clients.

• Supported Authorized Partners Channel of AT&T, facilitating independent businesses in selling network services.
  Participated in pre-sale design approvals, pricing, contracting, and ordering of Data, VOIP, VPN, and security services.
  Delivered product and sales process training to solution providers via live sessions and web conferences.
  Managed relationships between internal and external resources for solution providers.
  Oversaw monthly revenue reports to ensure accurate reflection of sales commissions.
• Provided expert product knowledge during client presentations and demonstrations.
• Trained new sales staff on product features and sales techniques.
• Facilitated workshops to educate clients on technology integration processes.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Ensured compliance with all applicable laws, regulations, and policies.
• Conducted product demonstrations and webinars to promote company offerings.
• Prepared detailed quotations, proposals and presentations to prospective customers.
• Interacted directly with customers via phone, email or in-person meetings.
• Gathered customer requirements and provided technical advice on product features.