Johnesha Ervin
Fort Myers,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Case Management - Customer Service Representatives
Alta Resources
12.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Communicating with customers on approvals and denials
- Assisting with scheduling appointments and providing reminders
- Process payments
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Health Support Technician
Florida Health Department (WIC)
12.2023 - 05.2024
- Supported diagnostic procedures by preparing patients, gathering necessary equipment, and assisting in the collection of samples for laboratory testing.
- Improved patient satisfaction through compassionate communication and timely assistance with their needs.
- Scheduling Appointments
- Maintaining Medical Records
- Taking Vital Signs
- Phlebotomy
- Maintained a safe and hygienic environment for patients through diligent cleaning practices, infection control measures, and proper disposal of hazardous materials.
Medical Assistant
Riverchase Dermatology And Cosmetic Surgery
01.2020 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Food Service - Customer Service Representative
Stars Complex
08.2019 - 01.2020
- Expedited mealtime preparations with attention to dietary restrictions by collaborating efficiently with food service staff members.
- Enhanced customer satisfaction by providing efficient and friendly food service to students.
- Enhanced customer satisfaction by providing efficient food service and maintaining a clean dining environment.
- Trained new personnel regarding company operations, policies and services.
- Answer inbound and make outbound calls
- Schedule community outings for summer camp
- Schedule community service
Education
Associates - Medical Assisting
Southern Technical College At Fort Myers
Fort Myers, FL11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Documentation
Timeline
Case Management - Customer Service Representatives
Alta Resources
12.2023 - 06.2024
Health Support Technician
Florida Health Department (WIC)
12.2023 - 05.2024
Medical Assistant
Riverchase Dermatology And Cosmetic Surgery
01.2020 - 12.2023
Food Service - Customer Service Representative
Stars Complex
08.2019 - 01.2020
Associates - Medical Assisting
Southern Technical College At Fort Myers