Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnesha Sherron

Sacramento,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Personnel Specialist

Department Of Transportation
01.2023 - Current
  • Create and implement employee benefit education plan and answered benefit-related questions to help employees select options.
  • Process Health benefits
  • Resolve payroll discrepancies quickly and successfully.
  • Provide customer service to employees regarding payroll inquiries and issues.
  • Verify and submit timekeeping information for accurate and efficient payroll processing.
  • Upload time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Manage payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
  • Generate reports to track employee time and attendance.
  • Manage and updated employee benefits information.
  • Coordinate resolution of payroll discrepancies.
  • Process retirements and calculated payouts.

Concierge Customer Service Representative

Blue Shield of California
11.2018 - 02.2019
  • Demonstrate excellent customer service by providing resolution to inquiries concerning member eligibility, billing, benefits, provider information and pharmacy needs
  • Assist members in consultation and referral to programs available to members
  • Compose correspondence to answer routine and non-routine benefits/provider inquires
  • Resolve discrepancies regarding co-pays, formulary coverage, vacation overrides, research billing discrepancies and UM requirements before escalating to appropriate department
  • Provide translation of benefit coverage, co-pays, and deductible and Out of pocket information for
  • Analyze program availability, determine program eligibility and connect members to the appropriate liaison
  • Handled customer inquiries and suggestions courteously and professionally.
  • Triage cases for assignments to the Shield Concierge Case Management, Behavioral Health, Health
  • Management Programs and Member outreach programs, including making documentation in systems
  • Handle a variety of disputes prior to escalating to Appeals and Grievances

Call Center Representative

Covered California
11.2015 - 02.2017
  • Demonstrated excellent customer service by providing resolution to inquiries concerning member eligibility, benefits, provider information and pharmacy needs
  • Assist members in consultation and referral to programs available to the member
  • Compose correspondence to answer routine and non-routine benefits/provider inquiries
  • Provide translation of prescription related benefit coverage, co-pays, and deductible and max out of pocket information
  • Analyze program availability, determine program eligibility and connected members to the appropriate Health advocates, Social Workers, Pharmacy Techs and Pharmacists
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handle a variety of disputes prior to escalating to Appeals and Grievance.

Office HR Analyst

Lynn's Childcare
10.2009 - 03.2016
  • Generate monthly invoices to be sent out to clients and perform payment reminder calls as needed
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Answered all incoming calls efficiently by setting appointments for tours/registration, answering any questions potential clients may have
  • Accept and process all incoming payments and handle billing reconciliation
  • Made regulatory changes to client files and/or per client requests using programs from Microsoft Office Suite
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

High School Diploma -

George Washington Carver School Of Arts And Science
Sacramento, CA
06.2007

Skills

  • Analytical and Critical Thinking
  • Strong Verbal and Written Communication
  • Problem-solving abilities
  • Time management
  • Empathy
  • Resourceful
  • Organized
  • Problem solver
  • Microsoft Office

Timeline

Personnel Specialist

Department Of Transportation
01.2023 - Current

Concierge Customer Service Representative

Blue Shield of California
11.2018 - 02.2019

Call Center Representative

Covered California
11.2015 - 02.2017

Office HR Analyst

Lynn's Childcare
10.2009 - 03.2016

High School Diploma -

George Washington Carver School Of Arts And Science
Johnesha Sherron