Johnesia Sullivan
Memphis,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
McDonalds
01.2017 - 01.2019
- Checkout customers on the cash registers
- Started the day by prepping food to be cooked and packaged for orders
- Prepared food for customers that placed orders online, instore, and through the drive through.
Sales Representative
Ross Dress for Less
01.2019 - 01.2020
- Answered questions regarding the store and its merchandise
- Maintained knowledge of current sales, policies regarding payments and exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Customer Service Representative
Global Payments
01.2020 - 04.2022
- Listen attentively to the caller needs to ensure a positive customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
Sorter
Amazon
04.2022 - 12.2023
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
Pharmacy Technician
Walmart
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Remington
2024
High School Diploma -
Kirby High
Memphis, TN05.2019
Skills
- Dependable and Adaptable
- Data entry efficient
- Team player
- Auditing and Processing
- ADP Workforce Now
- Cash Handling
- Inbound / Outbound Calling
- Confidentiality and HIPAA
- Team Collaboration
- Problem-solving skills
- Medication Dispensing
- Prescription Filling
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
01.2023 - Current
Sorter
Amazon
04.2022 - 12.2023
Customer Service Representative
Global Payments
01.2020 - 04.2022
Sales Representative
Ross Dress for Less
01.2019 - 01.2020
Customer Service Representative
McDonalds
01.2017 - 01.2019
Remington
High School Diploma -
Kirby High