Johness Sharper-Jackson
Irving,TX
Summary
Hello, My name is Johness Sharper-Jackson, I am extremely interested in procuring a position with your company! I have an extensive background in Human Resources & Talent Acquisition, working as an HR assistant and an HR coordinator. Please review my attached resume for a more detailed account of my abilities and skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
After-Care teacher
Substitute Teacher K-12
12.2022 - Current
- Mostly SPED leads.
Human Resources Assistant
Amazon Workforce Staffing, AWS
01.2022 - Current
- Set up, execute, and break down hiring events based on labor projections
- Help candidates progress through the hiring process including application completion, reviewing work authorization documentation, taking badge photos, administering drug screening and other duties as assigned
- Consult with applicants to determine the best match for their desired position and available opportunities
- Utilize the Applicant Tracking System to move candidates through the application process as well as other various technologies
- Complete post-event audits and resolve errors
- Meet critical deadlines for initiating background screening, completing drug test process and 100% compliance for work authorization documentation
- Flawless execution of high-volume transactions in alignment with standard operating procedures
- Assist Coordinators to conduct routine audits and analyzing metrics
- Participates in candidate generation activities by attending offsite events such as community fairs, hiring events and job fairs
- Resolve candidate escalations including identifying and removing barriers
- May work on projects as assigned by the lead or manager
- Maintain 100% confidentially with candidate's personal information and sensitive topics
- Travel as needed to conduct events in various locations within your designated assigned geographical area
- Maintain supplies and transport materials to/from hiring and community events
- Knowledge of SQL
- Advanced Knowledge of Excel (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Ability to prioritize and meet tight deadlines
- Analytical with attention to detail
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
- Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions
- Proven ability to build relationships quickly
- Proven experience with WFM platforms
- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
- Demonstrated Decision Making/ Complex Problem Solving - proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
- Comfortable asking for sale and payment for mutually agreed on solution
- Strong interpersonal skills and ability to adapt quickly in a high phone volume environment
- Strong desire to help customers achieve learning outcomes and passionate belief in the value of high-quality online learning
- Confidence in communicating via phone with potential clients
- Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
Teacher
KinderCare Learning Companies
07.2023 - 09.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
High School Tutor
HeyTutor
09.2022 - 06.2023
- Tutoring grades 9-12 in English-language arts, call, & algebra
- Aided students in improving organizational skills, leading to better time management and increased productivity.
- Assisted in the development of educational materials and resources for a more effective learning experience.
- Boosted overall class performance by offering after-school tutoring sessions catered towards individual needs.
- Facilitated regular progress meetings with parents, keeping them informed about their child''s academic growth and achievements.
- Increased student confidence by providing a supportive and engaging learning environment.
- Collaborated with teachers to identify areas of improvement and create targeted lesson plans for struggling students.
- Developed strong relationships with students, fostering trust and open communication for improved academic achievement.
- Encouraged collaborative learning among peers, strengthening overall group understanding of course material.
- Implemented creative problem-solving techniques in tutoring sessions to help students overcome obstacles in their academic journey.
- Monitored student progress closely, adapting teaching methods as needed for optimal results.
- Fostered a passion for lifelong learning among high school students through engaging and interactive tutoring sessions.
- Provided one-on-one support for students with special needs or accommodations, ensuring equal opportunity for success in the classroom.
- Improved student comprehension by utilizing various teaching methods and tailoring lessons to individual learning styles.
In-Store Shopper
DoorDash
09.2022 - 02.2023
- One of one in store shopper (rapid grocery) for dashers
- A new vertical
- Lean team/special teams.
Customer Returns Processor
Amazon
09.2021 - 03.2022
BOH Supervisor/Recruiter
Chick-fil-A
05.2018 - 06.2021
- Went from boh team member, to team lead, to night manager all within a few months
- I ensure all food (raw and cooked) is safely and properly handled
- Basic everyday inventory and safety checks
- Makes sure everything is stored, filleted and covered at the end of the night
- Everything is washed and sanitized (all surfaces, toasters, Warmers and machines)
- Prepare the store to be open and ready for morning shift
- ServSafe Manager & Instructor certified.
Field Event Staff
Chick fil A Inc
06.2017 - 06.2021
- Chick-fil-A, Inc
- Field Talent Staff (FTS) is an opportunity for new and emerging Restaurant Leaders to utilize their current restaurant knowledge to train Team Members in new Chick-fil-A Restaurants and to provide operational support in Chick-fil-A, Inc.-Owned Restaurants
- FTS will develop your leadership, training, and operational skills while working with other outstanding leaders from across Chick-fil-A.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HR Coordinator
Dallas, TX
03.2019 - 03.2021
- Enter new hires; pay rate changes, and termination information into the computer for all employees
- Review applications/resumes; evaluate applicant skills and make recommendations regarding applicant qualifications
- Advise managers, supervisors and employees on human resource policies
- Assist departments with personnel/payroll related inquiries; advise and assist on current departmental HR procedures related to employee records; coordinate activities and acts as liaison between departments and general staff
- Provide information and consultation regarding employment issues, e.g
- Transfers, promotion/demotion, reduction-in-force, placement, independent contractor status, etc
- Oversee employee events to ensure adherence to the Employee Recognition Guidelines
- Prepare, maintain or monitor various personnel and risk management programs/files
- Perform a variety of responsible office support work such as composing confidential correspondence and resolutions; preparation of spreadsheets and data entry
- Interprets applies and explains Company policies, and state and federal laws and regulations
- Maintaining accurate records and files.
Warehouse Order Puller/Product Coordinater/WH tech
Scholastic Book Fairs
09.2016 - 08.2018
- Coordinate product/UPS/POS/etc
- Promoted to Product Coordinator level 1 in December & promoted to Product Coordinator level 2 in March
- Cross trained to warehouse tech, warehouse packer, etc
- Restock inventory (replenishment)/customer orders (UPS & world ship)/shipping & receiving /handheld (wms systems)/load out trucks (unload load freight for delivery & prepare trucks to be delivered)/electric pallet jack certified/etc
- Lift/Carry/Push/Pull 50 lbs
- Repetitively and up to 100 lbs
- Push/Pull 165 lbs
- Kegs
- Bend/stoop/crouch/squat/use arms/wrists/hands/grasp
- Climb stairs/ladder
- Work mostly indoors, occasionally outdoors
- Stock and maintain the warehouse
- Pick, document, and, pack customers orders
- Lead and train groups of incoming workers on the needs of the warehouse.
Bookseller/HR Assistant
Barnes & Noble
11.2015 - 03.2016
Head Chef/juicer/smoothie maker
Wellness Grub
06.2015 - 02.2016
- Vegan foods & smoothie bar
- Made to order
- Used proper measurements, gloves at all times, worked 12-16 hour days
- Learned very quickly.
Child Care Worker/HR
Jackson Daycare
01.2000 - 01.2012
- My mom has had her own daycare since before I was born
- I've been assisting her since 2000.
Education
BAS ECE -
Dallas College
Dallas, TXBachelor's degree - Early Childhood Education
Dallas County Community College District
Irving, TX12.2025
Associate of Arts - Teaching; Elementary Education
North Lake College
Irving, TX12.2022
AAT in Early Childhood Education-6th Gr -
Dallas College
Dallas, TX01.2022
Associate in Science (AS) - Teaching Gr. 1-5
Baton Rouge Community College
Baton Rouge, LA08.2021
AAT in Teaching Grade 1-5 -
Baton Rouge Community College
Baton Rouge, LA01.2021
BS in Physics/Mathematics -
University of Illinois at Chicago
Chicago, IL01.2015
High School Diploma -
King College Prep High School
Chicago, IL01.2011
Skills
- Electric Pallet Jack
- Kitchen experience
- Warehouse Management System
- Project Leadership
- Shipping & Receiving
- Order Picking
- Freight Experience
- Packaging
- Warehouse Experience
- Math
- Load & Unload
- Special Education
- Teaching
- Childcare
- Early childhood education
- Tutoring
- Toddler Care
- Classroom Management
- Mobile devices
- Food service
- Customer service
- Phone etiquette
- Communication skills
- Mentoring
- Warehouse distribution
- Autism experience
- Infant care
- Curriculum development
- CPR
- Experience with Children
- Human resources
- Recruiting
- Filing
- ATS
- HR sourcing
- Sourcing
- Project leadership
- Lean
- Data analysis skills
- Warehouse management system
- SQL
- Sales
- Cash handling
- POS
- Cooking
- Special education
- Guest services
- Preschool experience
- Cash register
- Classroom management
- Leadership
- Employment & labor law
- Computer skills
- Payroll
- Talent acquisition
- Benefits administration
- Analysis skills
- Data entry
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- English
- Negotiation
- Experience working with students
- Adult education
- Algebra
- Windows
- Database management
- Microsoft Office
- Administrative experience
- Conflict management
- Classroom experience
- Writing skills
- Marketing
- Workday
- Computer literacy
- Payroll management
- Accounting
- Performance Management
- Human Resources Management
- Management
- Employee Orientation
- Change Management
- Oracle
- Interviewing
- Parent-Teacher Communication
- Social Skills Development
- Special Education Knowledge
- Emotional Support
- Documentation And Reporting
- Age-Appropriate Activities
Certification
- Driver's License
- CPR (adult/infant), AED, First Aid
- First Aid Certification
- CPR Certification
- Professional In Human Resources
Additional Information
Education
King College Prep High School, Chicago, IL: High School Diploma
2008-2011
University of Illinois at Chicago (Physics/Mathematics)
2011-2012; 2013-2015; BS in Physics/Mathematics
Cameron University (Physics/Mathematics)
2012-2013
Baton Rouge Community College
2019-2021; AAT in Teaching Grade 1-5
Dallas College
2021-2022; AAT in Early Childhood Education-6th Gr
Dallas College (cont.)
2023- BAS ECE (currently enrolled)
Experience
Project Lead: Learned several leadership skills
UIC Resident Hall Council- Resident Concerns Chair Person
McDonalds (Lawton,OK)- Crew Member (Cashier/Drive Thru/ Cleaning/stock/demonstration)
The Home Depot (Chicago Ridge, IL)- associate (special services- orders, cashier, pos system (phone & computer), etc.)
Plum Market Old Town (Chicago, IL)- front end & personal shopper.
Whole Foods Market SLP (Chicago,IL)- front end team member/Cashier/Customer Service in specialty, vegetarian, vegan, special diet and Local Foods, answering phones, POS System, etc.
grabbing carts from outdoors, cleaning the cafeteria, etc
Instacart (Chicago, IL)- personal shopper (phone calls, cashiering, shopping, cleaning) online orders & customer happiness
Accomplishments: I would say I had an immense impact on the customers. We had great conversation, I'd suggestive sale & they'll leave smiling & come back wanting to try setting even newer. It's an awesome experience. Also
Immense knowledge on specialty (Gluten free, vegan, vegetarian, etc) & Local Chicago Foods and treats. Also learned how to sell product and be comfortable yet professional with guests.
Volunteer Experience
Office Work- filed papers, answered phones, and ran errands.
Nursing Home- filing papers, helping the elderly
Food Depository- feeding the homeless
Adopt-A-Beach- cleaning the beach and testing the water for e-coli
Band- various band activities and events
Volunteering at various drives and soup kitchens in the Lawton, Oklahoma & Chicagoland area
S.M.I.L.E. Club- tutoring/mentoring children
Skills
Even though I'm under experienced, I have a willingness and drive to learn. I'm dependable, hardworking, and a team player. I'm also very outgoing and loves to talk to people! I am enthusiastic and a quick learner who can rapidly get up to speed with job knowledge and I am willing to pursue any training. Patience, customer satisfaction, math skills, quickness, detailing, etc.
Open Availability
Timeline
Teacher
KinderCare Learning Companies
07.2023 - 09.2024
After-Care teacher
Substitute Teacher K-12
12.2022 - Current
High School Tutor
HeyTutor
09.2022 - 06.2023
In-Store Shopper
DoorDash
09.2022 - 02.2023
Human Resources Assistant
Amazon Workforce Staffing, AWS
01.2022 - Current
Customer Returns Processor
Amazon
09.2021 - 03.2022
HR Coordinator
Dallas, TX
03.2019 - 03.2021
BOH Supervisor/Recruiter
Chick-fil-A
05.2018 - 06.2021
Field Event Staff
Chick fil A Inc
06.2017 - 06.2021
Warehouse Order Puller/Product Coordinater/WH tech
Scholastic Book Fairs
09.2016 - 08.2018
Bookseller/HR Assistant
Barnes & Noble
11.2015 - 03.2016
Head Chef/juicer/smoothie maker
Wellness Grub
06.2015 - 02.2016
Child Care Worker/HR
Jackson Daycare
01.2000 - 01.2012
BAS ECE -
Dallas College
Bachelor's degree - Early Childhood Education
Dallas County Community College District
Associate of Arts - Teaching; Elementary Education
North Lake College
AAT in Early Childhood Education-6th Gr -
Dallas College
Associate in Science (AS) - Teaching Gr. 1-5
Baton Rouge Community College
AAT in Teaching Grade 1-5 -
Baton Rouge Community College
BS in Physics/Mathematics -
University of Illinois at Chicago
High School Diploma -
King College Prep High School
- Driver's License
- CPR (adult/infant), AED, First Aid
- First Aid Certification
- CPR Certification
- Professional In Human Resources
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