Summary
Overview
Work History
Education
Skills
Timeline
Generic
Johnetta Gaitawe

Johnetta Gaitawe

Dayton,Ohio

Summary

Relentless Quality Engineer with over 20 years working alongside supply chain and customers to maintain superior customer relations and improved quality outcomes. Maintain strict adherence to extremely high supplier standards without alienating business partners. Adept at helping manufacturing allies improve reliability through excellent communication and assuring mutual goals.

Overview

11
11
years of professional experience

Work History

Quality Engineer

Xylem Corporation
04.2024 - Current
  • Collaborate with Production, Engineering and R&D to resolve supplier quality issues and improve manufacturing processes.
  • Spearhead root cause analysis efforts, driving resolution of quality challenges across production lines.
  • Contribute to root cause analysis to determine core reason for failures and errors using fishbone and 8D analysis.
  • Lead Material Review Board (MRB) defect tracking process, enabling quicker resolutions and boosting customer satisfaction.
  • Utilized metrics dashboard to monitor quality trends, enabling data-driven decision-making. Create reports to distribute to team and upper management to ensure team awareness and collaboration on issues

Quality Engineer

Schneider Electric
09.2022 - 10.2023
  • First contact for Customers for complaints/questions regarding hardware/software issues with Schneider Electrical equipment.
  • Oversee immediate resolution by directing to Engineering teams, Order Management or arranging for product replacement
  • Schedule and review all RMAs of defective product received from customers as well as vendors and request for or apply credits as required. Determine status as scrap, use-as-is or other appropriate resolution
  • Follow-through all Product/Shipment related questions from initial contact to full resolution while ensuring customer needs are met

Supplier Quality Engineer (Contract)

Libra Industries
10.2021 - 08.2022
  • Lead the internal and external CAPA functions by communicating quality issues to suppliers, and trending and analyzing the data
  • Led commodity-related quality control issues, correcting functional issues stemming from problematic components.
  • Resolved supplier quality control issues through collaboration with third-party leadership.
  • Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
  • Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.

Quality Engineer

NDC Technologies
10.2017 - 05.2020
  • Managed the Internal Audit Program, trend and tracked data
  • Participated in the Quality Management System and Management Reviews
  • Supported and maintained the quality system that met the ISO 9001 certification
  • Verified all production procedures were followed and the records maintained.

Quality Specialist (Contract) (Ernst Metal Technologies)

Aerotek Staffing Agency
07.2016 - 03.2017
  • Developed PPAP documentation for new parts and changes to existing parts
  • Created and revised Work Instructions and Inspection documentation to blueprint and customer specification
  • Lead auditor for recertification for TS 16949 (Ernst Metal Technologies) to correct deficiencies prior to the official audit
  • Performed ongoing production and system audits
  • Trained new personnel on quality documentation and maintained training records for quality department.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

CMM Operator/Quality Inspector

Dysinger Inc.
10.2014 - 01.2016
  • Measured 1st/last pieces to identify product non-conformances
  • Reviewed blueprints/work instructions to determine product specifications and machine requirements..
  • Programmed and operated CMM for part inspection
  • Developed inspection plans for production

Education

B.S. Chemical Engineering -

University of Dayton
Dayton, OH
01.1995

Skills

  • Over 20 years of experience in quality systems including auditing, AS9102 inspections, customer communications, and quality improvements/corrective actions
  • Excellent documentation development and revision skills using Excel, Word and Powerpoint software with attention to detail with pictures, blueprints, and inspection instructions as needed
  • Extensive experience in ISO 9001 and ISO/TS 16949:2009 auditing and procedures, including development and submissions of PPAPs (Process Approval Plans), Flows, FMEA (Failure Modes/Effects Analysis), MSA (Measurement System Analysis), 8Ds (Discipline Root Cause Analysis), etc
  • Experience in writing/maintaining procedures and work instructions, interpreting and working to specific customer specifications and requirements
  • Expert knowledge of GDT/blueprint principles, wide range of inspection apparatus, ability to focus and make decisions on part acceptability in relation to blueprint specifications, complete tasks with minimal supervision, experience with in-process as well as final inspections and 1st pieces, SPC knowledge
  • Ability to use a very wide range of gaging hardware and software including calipers, micrometers, height stands, gage blocks, etc Experience in use and programming of CMMs (Brown & Sharpe, PC-DMIS software, Gagetalker, SQC Pack, etc)
  • Excellent documentation and communication skills, ability to interface with customers, suppliers, auditors, and all levels of personnel, professional demeanor and appearance
  • Work autonomously and make decisions as required Can determined when additional information or knowledge from coworkers is essential to decision making
  • Process Change Documentation
  • Documentation and Reporting
  • Non-Conforming Material Reports
  • Critical Thinking
  • ISO 9000 Standards
  • Failure Investigation and Analysis

Timeline

Quality Engineer

Xylem Corporation
04.2024 - Current

Quality Engineer

Schneider Electric
09.2022 - 10.2023

Supplier Quality Engineer (Contract)

Libra Industries
10.2021 - 08.2022

Quality Engineer

NDC Technologies
10.2017 - 05.2020

Quality Specialist (Contract) (Ernst Metal Technologies)

Aerotek Staffing Agency
07.2016 - 03.2017

CMM Operator/Quality Inspector

Dysinger Inc.
10.2014 - 01.2016

B.S. Chemical Engineering -

University of Dayton

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