Johnetta Gardner
Shreveport,LA
Summary
Dynamic Housekeeping Supervisor at Christus Highland, recognized for enhancing guest satisfaction through meticulous quality control and effective staff training. Skilled in cleaning techniques and fostering team collaboration, I successfully improved performance and resolved guest complaints, resulting in a notable increase in positive feedback regarding room cleanliness.
Overview
43
43
years of professional experience
Work History
Housekeeping Supervisor
Christus Highland
03.1982 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
Education
High School Diploma -
Fair Park
Shreveport, LA05-1980
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Health and safety compliance
- Task delegation
- Cleaning practices
- Quality improvements
- Staff evaluations
- Performance improvements
- Team building
- Housekeeping
Timeline
Housekeeping Supervisor
Christus Highland
03.1982 - Current
High School Diploma -
Fair Park
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