Johnetta Matthews
Redford,Mi
Summary
Hardworking Senior Mortgage Underwriter with significant background working with FHA customers. Over 9 years experience reviewing extensive applications and supporting documentation with a deep understanding of credit analysis, loan origination and closing.Successful in assisting team leaders and training junior staff to handle high workload with impeccable accuracy.
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Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior DE Underwriter
Rocket Mortgage
08.2019 - 08.2023
- Ensured compliance with federal regulations by conducting in-depth reviews of loan documentation.
- Contributed to increased loan approval rates by collaborating with loan officers on credit decisions.
- Piloted streamlining the underwriting process for a more efficient workflow, resulting in faster loan application turnaround times.
- Conducted thorough income analyses, verifying employment and sources of income for accurate financial assessment of borrowers.
- Provided training and mentorship to junior underwriters, enhancing their skill sets and overall team performance.
- Collaborated with quality control teams to identify areas for improvement in underwriting procedures and contributed recommendations for enhanced processes.
Senior Agent Relationship Manager
Rocket Mortgage
12.2017 - 08.2019
- Primary point of contact to buyer and listing real estate agents throughout the loan process.
- Increased client/agent satisfaction by providing exceptional customer service and timely resolution of issues.
- Built relationships and attained new referral client base from real estate agents and brokerages.
- Managed high-profile accounts for enhanced customer retention and loyalty.
Mortgage Loan Originator
Rocket Mortgage (Quicken Loans)
08.2014 - 12.2017
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Achieved or exceeded sales goals and objectives while providing every client exceptional customer service
- Received a promotion to Senior Purchase Banker
Education
Accounting
NORTHWOOD UNIVERSITY
05.2014
Skills
- DE Certification
- Conventional, FHA, VA, USDA, Jumbo trained
- Advanced knowledge of federal regulations
- Expert knowledge of Automated Underwriting System (AUS) and Manual Underwriting requirements
- Credit Analysis
- Residential Mortgage Lending Regulations
- Fraud Detection
- Purchasing Processes
Certification
DE Certification
Timeline
Senior DE Underwriter
Rocket Mortgage
08.2019 - 08.2023
Senior Agent Relationship Manager
Rocket Mortgage
12.2017 - 08.2019
Mortgage Loan Originator
Rocket Mortgage (Quicken Loans)
08.2014 - 12.2017
Accounting
NORTHWOOD UNIVERSITY