Johnetta Mcgee
Braselton,GEORGIA
Summary
Team-oriented with sound knowledge of medical terminology, familiarity with computers and extremely proficient typing skills. Provides top-notch customer service to patients, family members and public. I worked in the medical field for 30 years. Hardworking employee enthusiastic about learning and working in the Health IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Owner Operator
CDL Truck Driver
11.2015 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. traveled all 50 states
Registered Health Information Technologist Internship
Atlanta Technical College
08.2011 - 09.2013
- Collaborated with healthcare providers to improve patient care through accurate recordkeeping
- Participated in industry conferences and seminars to stay informed on emerging trends in healthcare technology
- Managed electronic health record systems to ensure data accuracy and security
- Maintained confidentiality of patient information as required by HIPAA regulations
- Maintained confidentiality of data by following strict information security protocols
- Facilitated smooth transitions during mergers or acquisitions involving multiple healthcare facilities'' records systems integration efforts.
- Participated in industry conferences and workshops to stay current on best practices in health information technology management.
- Implemented electronic health records system, significantly reducing manual paperwork and improving overall data management.
- Enhanced patient care by accurately managing health information data and ensuring confidentiality.
- Contributed to revenue cycle management through precise coding assignments for diagnoses and procedures performed within the healthcare facility.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Studied and researched various medical terms as well as software and coding systems.
Patient Care Technician
Barrow County Medical Center
07.2009 - 02.2012
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
Patient Care Technician
Rockdale Medical Center
08.2002 - 09.2010
- Responded to patients with information from physician and medical staff regarding treatment plans and care
- Recorded history, test results and care plans into patient records
- Implemented infection control measures to protect both staff and patients from spreading of illnesses
- Assisted physicians with procedures
- Maintained efficient work flow by preparing the patient room with clean, sanitized surfaces and well-stocked supplies
- Assisted the promotion of the patient's recovery by implementing outlined treatment plans
- Supported the patient with advanced mobility and personal hygiene needs
- Improved the client's self-sufficiency by building confidence and life skills
- I kept the client safe by monitoring environments and behaviors to quickly intervene in concerning situations
- Monitored the patient's vital signs, including blood pressure, heart rate, and temperature,blood glucose or whatever treatment ordered by the doctor, nurse or the facility request
- Prepared examination rooms for patient appointments by stocking necessary supplies and equipment
- Trained and onboarded newly hired employees by explaining company policies and job duties
- Utilized electronic health record systems to track and document the patient information efficiently and securely
- Assisted in minor surgical procedures under supervision of physician
- Demonstrated exceptional communication skills when interacting with diverse populations of patients and families
- Notified supervisor of major equipment malfunctions to schedule service and repair work
- Supported medical staff by answering phones and preparing supply orders
- Provided emotional support to patients and families dealing with difficult diagnoses or treatment decisions as needed
Patient Care Technician
Dekalb Medical Center
10.1999 - 07.2007
- My position was in the Mother/Baby Dept where I monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported patients' daily living activities, improving their hospital stay experience.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
POLITICAL SCIENCE/ BUSINESS ADMINISTRATION -
GSU
Atlanta, GA06.2016
Associate in Applied Science (A.A.S.) - Health Information Technology
ATLANTA TECHNICAL COLLEGE
Atlanta, GA09.2013
Skills
- Data Entry Accuracy
- Customer Service
- Electronic Health Records
- Medical Coding
- Healthcare IT Systems
- Medical Terminology
- HIPAA Knowledge
- Certified Coding Associate
Timeline
Owner Operator
CDL Truck Driver
11.2015 - 01.2024
Registered Health Information Technologist Internship
Atlanta Technical College
08.2011 - 09.2013
Patient Care Technician
Barrow County Medical Center
07.2009 - 02.2012
Patient Care Technician
Rockdale Medical Center
08.2002 - 09.2010
Patient Care Technician
Dekalb Medical Center
10.1999 - 07.2007
POLITICAL SCIENCE/ BUSINESS ADMINISTRATION -
GSU
Associate in Applied Science (A.A.S.) - Health Information Technology
ATLANTA TECHNICAL COLLEGE
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