Johnetta Myers-Lahera
Yulee,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and driving operational efficiency, notably at Pizza Hut. Excels in strategic planning, team development, and leveraging analytics for informed decisions. Skilled in cash handling and fostering a culture of empathy and integrity, achieving significant improvements in customer loyalty and business performance. Punctual and honest Customer Service with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable employee of all trades offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
01.2022 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Manager
Great American Cookies/ Marble-slab Creamery
08.2021 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Manager
Pizza Hut
01.2020 - 05.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Pizza Hut
05.2017 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Hostess/Server
Soul Tavern
04.2017 - 11.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
High School Diploma -
Yulee High School
Yulee, FL12.2019
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer Service
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Organizational abilities
- Written and verbal communication
Accomplishments
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-15 staff members.
- Scanned over 150 pieces of paper per week.
- Resolved product issue through consumer testing.
Traveling and Cooking
I have been cooking since I could walk due to my family. My father is a sous chef and everyone in my family are amazing cooks and taught me all that I know. Every time I cook for other people it brings pure joy to me to see them enjoying what I prepare. Now with traveling I've been doing that since I was a baby. I have been all over the country and out of the country multiple times throughout my life. The main place I love to go and visit is Africa because my grandmother started and restaurant and children's home over there so I go there to help out and bring all the children things that they don't have access too. The main reason I travel is so I can learn different cultures and appreciate the things that are out there and understand the lives of others around the world.
Languages
Spanish
Native or Bilingual
Swahili
Limited Working
Timeline
Cashier
Walmart
01.2022 - 04.2022
Manager
Great American Cookies/ Marble-slab Creamery
08.2021 - 12.2021
Manager
Pizza Hut
01.2020 - 05.2020
Cashier
Pizza Hut
05.2017 - 05.2020
Hostess/Server
Soul Tavern
04.2017 - 11.2017
High School Diploma -
Yulee High School