Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnette Banks

Estero,FL

Summary

Dynamic and results-oriented professional with extensive experience in customer relations leadership and emergency response management. Proven track record in effectively leading teams to enhance customer satisfaction while implementing strategic initiatives for operational excellence. Skilled in coordinating debris monitoring and cleanup efforts during natural disaster relief operations, ensuring compliance with safety regulations and conducting comprehensive damage assessments in affected areas. Adept at leveraging strong communication and problem-solving skills to build relationships with stakeholders and drive team performance. Committed to fostering a culture of safety and continuous improvement in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Damage Assessor

Tidal Basin
Crystal River, Florida
10.2024 - 11.2024
  • Assessed damaged property to determine the extent of damage and develop repair estimates.
  • Conducted field inspections of damaged properties to identify safety hazards, structural integrity issues, and other related damages.
  • Prepared detailed reports on findings that included photographs, diagrams, and estimated costs for repairs.

Picker

John Deere
Atlanta , GA
08.2016 - 05.2024
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Sorted and organized items in designated areas for easy access.

Dispatch

MBA Airport Transportation
06.2010 - 08.2016
  • Developed daily schedule to assign and track drivers to pick-up of donations based on customer availability
  • Proactively contacted customers to investigate and resolve pick up issues by negotiating date, times, access arrangements
  • Answered incoming phones calls from customers, listened to needs and determine appropriate response to resolve complaints or respond to inquiries for information
  • Completed a detail as the executive assistant to the Director of Transportation
  • Maintained meeting calendars, making travel arrangements and ensuring proper submission of receipts for reimbursement
  • Assisted in the establishment of general office procedures for managing expense reports, and tracking orders for office supplies

Education

ICS 100 -

FEMA
Estero, FL
01-2025

ICS 200 -

FEMA
Estero, FL
01-2025

IS 1000 -

FEMA
Estero, FL
01-2025

IS 26 -

FEMA
Estero, FL
01-2025

IS 700 -

FEMA
Estero, FL
01-2025

IS 800 -

FEMA
Estero, FL
01-2025

SDE SDA TRAINING -

FEMA
Crystal River, FL
10-2024

High School Diploma -

Lifeskills Academy
Fort Myers, FL
06-2010

Skills

  • Invoice Preparation and Processing
  • Order Processing
  • Natural disaster response
  • Debris monitoring
  • Brand Representation
  • Customer Relationship Management
  • Damage assessment
  • Team leadership
  • Data entry

Timeline

Damage Assessor

Tidal Basin
10.2024 - 11.2024

Picker

John Deere
08.2016 - 05.2024

Dispatch

MBA Airport Transportation
06.2010 - 08.2016

ICS 100 -

FEMA

ICS 200 -

FEMA

IS 1000 -

FEMA

IS 26 -

FEMA

IS 700 -

FEMA

IS 800 -

FEMA

SDE SDA TRAINING -

FEMA

High School Diploma -

Lifeskills Academy
Johnette Banks