Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johnette Decius

Fort Lauderdale

Summary

Compassionate and dedicated Practical Nursing graduate with hands-on clinical experience in long-term care, rehabilitation, and acute care settings. Skilled in patient care, vital sign monitoring, and supporting interdisciplinary healthcare teams. Bilingual professional with strong communication skills and a commitment to providing high-quality patient-centered care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Baer'S Furniture
Fort Lauderdale, FL
04.2022 - 01.2024
  • Resolved customer inquiries regarding product features and order status efficiently.
  • Maintained detailed records of customer interactions using CRM software.
  • Provided support to customers via phone, email, and live chat channels.

Customer Service Specialist

Badcock Home Furniture
02.2020 - 03.2022
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Provided product knowledge and support to customers, enhancing overall shopping experience.
  • Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.

Sales Associate

Ross Stores
Fort Lauderdale, FL
04.2016 - 02.2020
  • Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
  • Managed inventory organization, ensuring product availability and optimal stock levels on sales floor.

Education

Practical Nursing

Atlantic Technical College
Fort Lauderdale, FL
03-2026

High School Diploma -

Miami Central Senior High
Miami, FL
06-2010

Skills

    John Knox Village (Long-Term Care)

  • Assisted residents with activities of daily living (ADLs) including bathing, dressing, and feeding
  • Maintained patient comfort and safety
  • Administer medication
  • Sunrise Rehabilitation Center

  • Assisted patients with rehabilitation exercises and mobility
  • Supported wound care and basic treatments
  • Encouraged patient independence and recovery
  • Broward Health North (Acute Care Hospital)

  • Took and documented vital signs accurately
  • Assisted nurses with patient care procedures
  • Practiced infection control and safety protocols
  • Coral Springs Medical Center

  • Provided direct patient care under supervision
  • Assisted with hygiene and comfort measures
  • Observed and reported patient condition changes
  • Broward Medical Center

  • Assisted with basic nursing care and patient monitoring
  • Supported healthcare team in daily patient care activities
  • VITAS Hospice (End-of-Life Care)

  • Provided compassionate care to patients with terminal illnesses
  • Assisted with comfort measures, including positioning and hygiene care

Certification

  • Licensed Practical Nurse (LPN), Florida – Expected 2026
  • Basic Life Support (BLS), American Heart Association – Active
  • CPR/First Aid – Active
  • Alzheimer's Certification – Completed

Languages

Creole

Timeline

Customer Care Representative

Baer'S Furniture
04.2022 - 01.2024

Customer Service Specialist

Badcock Home Furniture
02.2020 - 03.2022

Sales Associate

Ross Stores
04.2016 - 02.2020

Practical Nursing

Atlantic Technical College

High School Diploma -

Miami Central Senior High