Johnette Potts
Spring,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
23
23
years of professional experience
Work History
Claims Administration Specialist
Progressive Casualty Insurance
11.2017 - 12.2024
- Contacted Attorneys, Third party Insurance carriers to gather information to pre pare claims for court or bring them to resolution.
- Improved office communication by organizing regular meetings, implementing clear guidelines, and providing timely updates on tasks.
- Enhanced team productivity with thorough training sessions for new employees, resulting in seamless integration into the workforce.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving Answered high volume of calls daily and returned immediatly.
Insurance Verification Specialist
Vital Heart And Vein/ Methodist Hospital NW
07.2015 - 07.2017
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collected payments prior to procedures and after procedures if explained EOBs to patients
- Provided excellent Customer service and empathy when needed. While treating customers with the upmost care and respect
Collection Customer Service Representative
Alegis Revenue Solutions ,LLC
08.2001 - 07.2015
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
- Documented Payments and all conversations regarding payments
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Education
Ged And Some College - Sociology
HOUSTON COMMUNITY C
Northside Houston, TX06.1992
Skills
- Multitasking Abilities
- Scheduling Appointments
- Records Management
- Answering High volume of calls
- Excellent Customer Service - 20 Years
- Claims 30 Years
- Health care 12 Years
- Bilingual English and Spanish
My hobbies are spending time with my grandkids and off roading in my Jeep
I enjoy making cookies with my Grandkids. I also enjoy riding in my Jeep and going off road with my friend and Jeep friends to events.
Languages
Spanish
Professional Working
Timeline
Claims Administration Specialist
Progressive Casualty Insurance
11.2017 - 12.2024
Insurance Verification Specialist
Vital Heart And Vein/ Methodist Hospital NW
07.2015 - 07.2017
Collection Customer Service Representative
Alegis Revenue Solutions ,LLC
08.2001 - 07.2015
Ged And Some College - Sociology
HOUSTON COMMUNITY C
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