Johnette Ramsay Leonard

Licensed Practical Nurse Supervisor

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Developed and implemented recruitment strategies to attract qualified candidates.
• Identified, screened and interviewed potential employees.
• Conducted background checks and reference checks of prospective employees.
• Created job postings, tracked applicants and maintained applicant database.
• Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
• Organized orientation sessions for new hires and provided them with onboarding information.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
• Developed compensation packages that are competitive yet cost effective for the organization.
• Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
• Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
• Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization’s HR practices.
• Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
• Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
• Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Ensured compliance with federal, state and local employment laws.

• Developed and implemented strategic business plans to increase company profitability.
• Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
• Oversaw the daily operations of the organization and ensured compliance with applicable laws and regulations.
• Managed executive team members to ensure successful execution of projects in a timely manner.
• Maintained open communication channels between departments to maximize efficiency and productivity.
• Directed long-term research initiatives to identify new markets for growth opportunities.
• Assessed financial performance of the organization on a regular basis and identified areas for improvement.
• Facilitated board meetings and provided leadership guidance to senior management.
• Recruited, trained, mentored, and managed employees at all levels within the organization.
• Analyzed market trends and customer data to inform decision-making processes.
• Established policies and procedures that promoted an ethical work environment.
• Negotiated contracts with vendors to secure competitive pricing for goods or services.
• Cultivated relationships with external organizations to build partnerships that benefited both parties.
• Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
• Represented the organization at conferences, events, networking activities, as needed.

• Developed and maintained a system to track employee performance, attendance, and training.
• Organized and conducted monthly staff meetings to ensure clear communication of expectations.
• Conducted weekly in-service trainings for CNA staff on new policies and procedures.
• Monitored the quality of care provided by CNAs to ensure compliance with standards.
• Created individualized development plans for each CNA based on their skills and abilities.
• Performed regular evaluations of CNAs to assess their competency level in providing patient care.
• Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
• Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.
• Identified potential areas for improvement in CNA practices and developed strategies to address them.
• Resolved conflicts between CNAs or between CNAs and other departments as needed.
• Collaborated with nursing leadership team to provide feedback on staffing needs and performance issues related to CNA staff.

• Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
• Interacted with patients, families, physicians, nurses, social workers, therapists, as needed.
• Participated in recruitment activities such as interviewing prospective candidates for open positions within the department.
• Reviewed incident reports involving CNAs and took corrective action as needed.
• Initiated programs designed to improve customer service among CNA staff members.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Documented patient care services by charting in designated areas.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.